Account Manager, GameChanger
$65-125k
OTE
$65-85k
BASE
Offers Bonus
Scorekeeping & statistics app for sports teams
Be an early applicant
Scorekeeping & statistics app for sports teams
201-500 employees
Be an early applicant
$65-125k
OTE
$65-85k
BASE
Offers Bonus
201-500 employees
Company mission
GameChanger's mission is to help families elevate the next generation through sports.
Role
Who you are
- 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, ideally with responsibility for renewals and expansion
- Consistent track record of meeting or exceeding retention, renewal, adoption, or growth goals
- Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to day-to-day users
- Strong consultative, relationship-building, and executive communication skills, with the ability to connect customer goals to measurable outcomes
- Comfort using customer data and account health signals to prioritize action and manage a portfolio proactively
- Experience using CRM and customer success platforms such as HubSpot, Salesforce, or similar tools
- Self-starter who enjoys working in an early-stage, fast-paced environment with significant ownership
- Demonstrated knowledge of the diamond (baseball/softball) and basketball sports markets
- Prior experience working within the club sports ecosystem is highly preferred
- Ability to travel on an as-needed basis
- If you’re energized by building trusted partnerships, thrive in a high-ownership environment, and enjoy turning customer outcomes into durable business growth, we’d love to meet you
What the job involves
- We’re looking for our first Account Manager to join our growing sales organization. Reporting directly to the Director of Sales, you’ll own the customer journey after the initial sale—from a seamless handoff and onboarding through adoption, expansion, and renewal. You’ll serve as a trusted partner to Club Directors and other organization leaders, helping them successfully launch GameChanger across their teams and build lasting value over time
- This is a unique opportunity to help define and scale GameChanger’s account management motion. You’ll partner closely with Sales, Customer Experience, Marketing, Product, and other teams to turn new partnerships into healthy, growing customer relationships while bringing the voice of the customer back into the business
- You’ll focus on two key growth areas:
- Basketball (B2B2C): Guiding clubs and organizations from onboarding through sustained adoption across teams, athletes, and families
- Diamond Sports (B2B): Retaining and expanding relationships with leagues, tournaments, and organizations in baseball and softball
- Lead the Post-Sale Transition & Onboarding
- Own the customer relationship from the moment a new agreement is signed, partnering with the Account Executive on a clear handoff
- Lead onboarding with Club Directors and organization leaders, including account configuration, team setup, stakeholder alignment, and launch planning
- Create clear success plans, milestones, and responsibilities that help each organization move quickly from signed agreement to active use
- Equip Club Directors and coaches with the guidance, resources, and communication plans they need to introduce GameChanger to teams and families
- Drive Adoption & Account Growth
- Build trusted, ongoing relationships with Club Directors, league administrators, coaches, and other key stakeholders through regular, proactive check-ins
- Monitor customer health and adoption signals—including team setup, coach activation, parent participation, athlete claims, and fan engagement—to identify progress, gaps, and opportunities
- Develop and execute account plans that increase product adoption, deepen engagement, and expand GameChanger across additional teams, programs, or sports
- Coordinate targeted education, enablement, and lifecycle communications with Customer Experience and Marketing to help customers achieve their goals
- Own Retention & Renewals
- Own the renewal process for your portfolio, from early planning and value reinforcement through agreement execution
- Identify risk early, build recovery plans, and mobilize the right internal partners to protect customer outcomes and retention
- Maintain accurate account health, renewal forecasting, growth opportunities, and customer activity in the CRM
- Consistently achieve retention, renewal, adoption, and expansion goals
- Build & Improve the Account Management Motion
- Help establish repeatable onboarding, account planning, adoption, expansion, referral and renewal playbooks as the function grows
- Share customer insights and patterns with Sales, Customer Experience, Marketing, and Product to improve the end-to-end customer journey and inform roadmap priorities
- Partner with Sales leadership to define success metrics, operating rhythms, and scalable processes for account management
Our take
The competitive nature of sports has always been driven by scorekeeping, and nowadays results are often consumed online. However, for smaller teams it can be difficult to provide this information digitally, as they do not have dedicated web development staff.
GameChanger provides a scorekeeping and statistics platform for sports teams to engage with their fans, that allows viewers to track the progress of a game in real-time similar to with professional sports. The company also embeds a live-streaming service into the platform to facilitate remote viewing, helping to increase audience engagement.
Whilst some sports teams already stream events on platforms such as Twitch and YouTube, most do not have the technical resources to achieve this. GameChanger has recognised this gap in the market, providing a simple yet unified platform for sports scoreboards and streaming, providing a fair opportunity for any team to maximise their community engagement.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2014
$6.8m
SERIES B
Nov 2011
$1.1m
SERIES A
Total funding: $10.7m
Company benefits
- Unlimited Vacation - Take time off work and travel the world. Enjoy unlimited vacation time.
- Remote Work - GameChanger’s can work from anywhere. You’ll receive a tech budget to make sure you’re set up for success.
- Health Insurance - We’ll make sure you stay healthy. Health, dental, vision, and other perks like a pre-tax FSA - we've got you covered.
- 401K Plan - We’re always looking ahead and so should you. Did we mention that we match?
- Tech Budget - You receive a large tech budget every two years. It’s yours to keep.
- Continued Learning - Tuition reimbursement, an annual flexible learning budget, mentorship opportunities, and more.
- Parental Leave - Get the time off you need with extended parental leave for both parents.
- Wellness - Stay fit and healthy on us. We offer a Gympass membership.
- Other Perks - Monthly Snack Boxes, Dick's Sporting Goods employee discount, Demo Day, Hack Day, virtual and in person team social events
Company HQ
East Village, New York, NY
Leadership
Sameer Ahuja
(President)SVP at DICK’S Sporting Goods, that owns GameChanger. Former Founder and CEO of Dera Capital Advisors, as well as former Co-founder and COO/CFO of the Sports Museum of America.
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