Director of Product Management, Toast
Card Readers
EU relocation supported
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
EU relocation supported
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 10–15+ years in product management with 5+ leading in-person payments, POS terminals, or device platform products at scale
- Experience shipping and operating software/hardware in a transactional SaaS environment with strong reliability and compliance requirements
- Deep working knowledge of terminals and payments e.g. EMV (contact + contactless/NFC), PIN (online/offline), CDCVM, tokenization; auth/capture/refund/reversal flows; ISO 8583; routing (incl. debit networks)
- Hands-on experience with at least one major terminal stack (e.g., Ingenico, Verifone, PAX) or Tap to Pay on iOS/Android; familiarity with Bluetooth/USB connectivity and reader UX
- Awareness of PCI/P2PE/SRED, key management, device provisioning/remote management, and basics of TMS/MDM
- A bias toward action and pragmatic decision-making—balancing speed with safety and long-term maintainability
- Proven ability to influence at executive and cross-functional levels; excellent writing and verbal communication
- Strong customer empathy and data instincts; comfort owning KPIs and driving measurable outcomes
- Desire to build a diverse team that wins together and prioritizes customer success
- Experience in the Payment Acquiring/Processing space strongly preferred; international rollout/certification experience is a plus
What the job involves
- Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love
- The Payments organization owns Toast’s payment acceptance and processing products
- These products accept and process payments for our point-of-sale, our digital/online channels, and external partners, and they underpin additional financial services such as Toast Capital. On behalf of our customers, we process billions of dollars per year; we’re a critical part of their success—and Toast’s
- As Director of Product, Card Readers, you will own the strategy, roadmap, and delivery of our in-person payments experience on card readers
- You’ll blend payments depth with hardware savvy to ship reliable, fast, and compliant checkout across markets—partnering with Mobile, Hardware/Firmware, Transactions, Risk, Ops, and external vendors/labs
- Define and communicate the card reader platform strategy and multi-year roadmap (device portfolio, SDKs/APIs, Tap to Pay, peripherals) tied to business outcomes
- Drive delivery across multiple teams—from discovery to launch—owning planning, execution, and trade-offs to hit reliability, latency, and cost-of-acceptance KPIs
- Lead EMV L2/L3 and scheme certifications and market launches; coordinate with labs (e.g., FIME/ICC/UL), processors/acquirers, and OEMs to land dates
- Ensure quality end-to-end experiences, including telemetry/observability, OTA/TMS/MDM, configuration & firmware pipelines, and field-ready rollout plans
- Collaborate with Customer Care & Support, Fintech Operations, Accounting/Finance, PM, UX, and Field Ops so cross-functional needs are reflected in scope and releases
- Manage vendors and partners, including SLAs, joint roadmaps, and commercial negotiations
- Lead reader migrations/EOL transitions; de-risk certification queues, inventory, and customer change management
- Incorporate relevant advances in payments and terminal tech and industry best practices into our solutions
- Define team rituals and delivery processes; run crisp post-mortems and drive systemic fixes for top defects and incidents
- Mentor and coach both new and experienced Product Managers and partner Engineering Managers
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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