Principal Technical Consultant, ServiceNow
IT Asset Management
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
- IT Asset Management Expertise: Proven track record in designing and implementing ITAM/SAM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices
- Domains: IT Asset Management, Software Asset Management, Software Licensing Optimisation
- Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in ITAM/SAM contexts
- Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within ITAM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for ITAM Implementation Specialist, and Certified Technical Architect within the first year
- Language: Fluent in both French and English
What the job involves
- The Principal Technical Consultant for Technology Workflows is a technical responsible for guiding clients through the implementation of ServiceNow’s IT Asset Management (ITAM) solutions
- This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency
- The successful candidate will possess deep expertise in ITAM, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow
- Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions
- Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for ITAM implementations
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments
- Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively
- Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
- Mentor and guide developers and consultants on best practices in technical design and ITAM workflows
- Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on IT Asset Management
- Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in ITAM/SAM
- Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices
- Participate in go-to-market strategies for new service offerings, ensuring alignment with ITAM/SAM trends and customer needs
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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