Customer Operations Analyst, The Money Platform
£24-26k
2+ days a week in office (Queen Street, London)
Peer-to-peer lending
Posted today
Peer-to-peer lending
Posted today
£24-26k
2+ days a week in office (Queen Street, London)
Company mission
To leverage data and collective insights to enhance lending decisions, providing equitable access to credit and empowering individuals to achieve their financial objectives.
Role
Who you are
- Strong Communication Skills: Excellent written and verbal skills in English
- Analytical Mindset: A solid understanding of financial concepts and proficiency with Excel and numbers
- Problem-Solving Ability: Quick thinking, calm under pressure, and solutions-oriented
- Empathy and People Skills: Ability to connect with customers and manage challenging conversations professionally
- Adaptability: Willingness to work flexible hours if needed
Desirable
- Financial Services Knowledge: Prior exposure to lending, fintech, or regulated environments is a plus
- Customer Support Background: Experience handling inbound support across multiple channels (email, phone, chat)
- Process Improvement Mindset: You naturally look for ways to make things more efficient or scalable
What the job involves
- Customer Support: Delivering exceptional service by responding to customer queries through platforms like Zendesk
- Complaints Handling: Managing and resolving customer complaints with professionalism and empathy
- Collections: Contacting customers to resolve missed payments in a professional and understanding manner
- Data Tasks: Collating and analyzing data to support operational decision-making
- This role offers variety and the opportunity to develop skills in other areas of the business as we grow
Salary benchmarks
Our take
Peer-to-peer (P2P) lending allows individuals to lend directly to borrowers, bypassing traditional banks. This model offers more accessible credit for those who might not meet conventional lending criteria and provides investors with opportunities for higher returns by diversifying their portfolios.
The Money Platform is revolutionising P2P lending in the UK by using its unique TMP Scorecard to offer fairer credit assessments. This allows borrowers with non-traditional credit histories, like young people and foreign nationals, to access quick and reliable funds. With this approach, the platform has helped over 35,000 individuals secure credit.
With over 2,700 registered investors, The Money Platform offers a transparent and simple lending process, providing ethical investment opportunities with forecasted returns of 15.2% per annum. The platform's commitment to ethical lending and transparent processes has earned it a reputation for reliability and customer satisfaction.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Jan 2020
$1.9m
SEED
Total funding: $1.9m
Company benefits
- Wednesdays company lunches
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Work from home
Company values
- Empowering Connections: We bridge the gap between investors seeking alternative investments and credit-worthy borrowers in need of short to medium-term loans.
- Fair Assessment: At TMP, we believe that traditional credit scores don’t tell the whole story. That’s why we’ve developed our unique TMP Score, designed to assess applications more fairly and accurately.
- Inclusive Lending: Our approach allows us to lend to borrowers who may have been overlooked by traditional lenders, providing them with quick, safe, and reliable access to funds.
- Innovation and Integrity: We are committed to innovation in financial services, ensuring every decision we make is guided by integrity and a genuine desire to improve financial accessibility for all.
Company HQ
City of London, London, UK
Leadership
George H.
(CEO)Joined The Money Platform in 2016 as an Advisor, and since then they have served as the Head of Operations and Chief of Finance and Operations before becoming CEO in 2020. They also have experience as a Corporate Finance Analyst at Peel Hunt.
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