Senior Associate of PR & Communications, Toast
$79-126k
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$79-126k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- We're looking for a communications leader who shares our passion for the humanity of hospitality and the tech that makes it possible
- This role is for someone who thrives on identifying newsworthy stories, and understands the tech space and nuance of navigating a public company
- 4+ years of experience in public relations, journalism, communications, or a related field
- Exceptional writing, editing, and storytelling skills, with the ability to adapt tone for different channels (press releases, pitches, social media)
- Excellent organizational skills, attention to detail, and proven ability to manage multiple projects and deadlines simultaneously
- Experience or strong interest in media relations, including basic pitching and familiarity with media monitoring tools. Proven experience and relationships with tech, business and food media not required, but a plus
- Proficiency in presentation tools (e.g., Google Slides, PowerPoint) and a willingness to learn new analytical and reporting platforms
- A passion for listening to and synthesizing compelling people-led narratives, and connecting the dots to promote a product or initiative
- Intellectual curiosity, a proactive, "bias for action" mindset, and a deep interest in the restaurant industry
- Media savvy and an understanding of the evolving journalistic landscape and major players from traditional outlets to social media, newsletters and beyond
- Excellent interpersonal and collaboration skills, essential for working across internal teams (e.g., Brand Marketing, Product Marketing, Sales, Insights, Legal, Investor Relations) and external partners
- Bonus points: If you love restaurants. Whether you were a bartender in college or on a mission to try every pizzeria in your city, you follow food media and have a vested interest in the hospitality industry as well as a general understanding of how it works from front to back of house
What the job involves
- We're searching for an exceptional communicator to join our team as a PR & Communications Senior Associate
- You’ll be a storyteller who translates complex, cutting-edge technology into compelling, human-centered narratives for a diverse set of audiences, from investors to restaurant and retail operators
- The Communications team is responsible for protecting and elevating Toast’s reputation, shaping market perception, and articulating our mission and vision through external and internal channels
- This role sits within the Communications function in Marketing, focusing on highlighting the success of our customers, partners, and brand initiatives, which are central to building awareness and consideration for our brand
- The PR & Communications Senior Associate is a new role and key contributor responsible for amplifying Toast's external visibility through innovation, brand and customer-centric narratives
- You will execute communication plans that celebrate our partnerships, and spotlight customer success
- External PR support: assist in the execution of proactive PR campaigns and reactive media relations across product, brand and other topics, including drafting media announcements, talking points, and briefing docs, FAQs, compiling media lists, and coordinating reporter logistics in partnership with our agency
- Customer storytelling and announcements: support the full lifecycle of customer storytelling, including identifying, interviewing, drafting, and promoting compelling customer success stories for use in press releases, pitches and other communications
- Partner communications: support communications surrounding key technology, integration, and ecosystem partner announcements, ensuring aligned messaging and coordinated outreach
- General PR and communications: support team operations, manage tracking, liaise with external agency partners and assist with special projects and other external communications responsibilities as needed
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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