Technical Support Specialist, Iterable
$62-95.5k
+Equity
More information about location
Growth marketing platform
Posted today
Growth marketing platform
501-1000 employees
Posted today
$62-95.5k
+Equity
More information about location
501-1000 employees
Company mission
Iterable's mission is to connect people with products that bring them joy.
Role
Who you are
- Demonstrated ability to solve technical problems
- Desire to teach new customers about the platform
- Ability to answer product and technical questions
- Passion for startups, software, and SaaS products
Desirable
- Previous experience in a B2B technical support role at a SaaS company
- Experience with email, push or SMS platforms
- Experience with JIRA or Zendesk or similar tools
- Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks
What the job involves
- The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups
- While not only helping customers troubleshoot the Iterable platform, you will also be an integral part from conceptualization to execution of their business use cases using Iterable
- Reporting to the Manager of Technical Support in San Francisco, you’ll work cross functionally with other teams in developing both your technical and digital marketing skills while being exposed to the digital SaaS space
- You’ll be part of an industry leading support team working closely with your manager on developing your career and goals while still providing our customers an exceptional experience
- Become an Iterable product expert
- Answer customer questions over email, live chat, Zendesk and phone
- Categorize customer inquiries
- Write and update support articles
- Escalate issues to Customer Success Managers and the Engineering team
- Deliver excellent customer service to delight Iterable customers
Our take
Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.
The global omnichannel retail commerce platform market is expected to grow to $14.6 Billion by 2026. The opportunity within this sector has bought with it considerable competition for Iterable, including Punchh, RedPoint and 6Sense. Despite this, the company has firmly established a name for itself and now has over 800 customers (including DoorDash, Fender, Calm, Box, and Cars.com).
After raising significant funding and a controversial change in leadership, Iterable is investing in several sales-focused AI technologies in order to appeal to enterprise companies. According to the CEO, the company is gearing up for a possible initial public offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES E
Dec 2019
$60m
SERIES D
Total funding: $342.2m
Company benefits
- Paid parental leave
- Pension plan
- Medical, dental, vision, & life insurance
- Balance Day (First Friday off every month)
- Fertility & Adoption Assistance
- Flexible PTO
- Daily lunch allowance
- Monthly Employee Wellness allowance
- Quarterly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Company values
- Trust - We act with integrity and operate as reliable sources of expertise for our clients, partners and those who rely on us to meet their goals.
- Growth Mindset - We proactively look for areas to improve ourselves and our work even as challenges or plateaus inevitably arise.
- Balance - We are human and encourage health, happiness and the presence of energized focus and flow in both our professional and personal lives.
- Humility - We practice self-improvement, empathy toward others and own up to mistakes to build accountability and strengthen relationships.
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Andrew Boni
(Co-founder & CEO)Previously Application Services Developer at Boston College for 3 years and Lead Web Developer at Kollaboration Boston for 9 months
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