Senior Product Manager, Remitly
Payments
Salary not provided
+ Employee Stock Purchase Plan
Senior level
London
2-3 days a week in office (Fitzrovia, London )
International payments company
Open for applications
International payments company
1001+ employees
FintechB2CPersonal financePaymentsForeign exchange
Open for applications
Salary not provided
+ Employee Stock Purchase Plan
Senior level
London
2-3 days a week in office (Fitzrovia, London )
1001+ employees
FintechB2CPersonal financePaymentsForeign exchange
Company mission
To transform the lives of immigrants and their families by providing the most trusted financial service products on the planet.
Role
Who you are
- 5+ years of relevant product management experience in the payments space
- Experience motivating cross-functional teams; across software engineering, UI design, and analytics, with an understanding of how things work within those domains
- Experience with large-scale web, e-commerce applications/mobile applications
- Data is the source of your decision-making and you will have experience working with customer data to develop better customer experiences
- Experience setting and implementing product strategy, road-mapping, and prioritisation
- Experience working with engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects
What the job involves
- We are looking for an outstanding candidate for the Senior Product Manager, Payments role within the Global Money Movement (GMM) team at Remitly
- The Global Money Movement (GMM) Team is responsible for the customer experience underlying our network of payment and disbursement providers, spanning 170+ countries. The GMM team plays a crucial role in delivering on Remitly's promise of customer peace of mind, and this role will be instrumental in delivering the next phase of the money movement network
- As a Senior Product Manager, Payments, you will help develop a world-class payment network that delivers exceptional value to our global customers
- You will collaborate with a diverse team of engineers, designers, marketers, finance professionals, legal experts, business development, and other product managers to implement innovative payment solutions
- You will report to the Group Product Manager, Payments
- Help shape Remitly's global payments product roadmap and build a prioritisation framework that captures relevant tradeoffs for the team while creating organisational alignment
- Develop a product strategy for systematically eliminating payment defects in the transfer experience for Remitly customers
- Understand the payment platform end to end, the APIs and dependencies, and use this knowledge to create new and improve our payment systems
- Use customer feedback, market analysis, and quantitative research to recommend and implement enhancements, enriching the payment experience for our customers
- Lead the delivery of an outstanding payments experience through development of detailed requirements, implementation plans and execution
- Set up and analyse A/B tests and provide comprehensive test readouts with well thought through recommendations
- Engage with stakeholders to understand customer and business needs to inform priorities, sequencing and roadmap
- Stay informed about the latest developments in payments and FinTech
Salary benchmarks
Our take
Since its inception in 2011 Remitly has focussed on helping immigrants to send money across the world faster, cheaper and easier. The company has grown exponentially since then and now operate across multiple continents. Remitly put down most of their success from putting their customers first.
The emergence of digital banks with low transaction fees cross-country has increased the competition in a space whereas previously Remitly was dominant for many years. The company must continue to innovate on product to make sure they're the go-to place for these types of payments.
However, Remitly continues to partner with exciting companies and improve their service for loyal customers. The company is setting its sights beyond its core remittance service, such as through recent introduction of Passbook, an app that allows customers to access digital banking through a partner bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 10 rounds)
Jul 2020
$85m
LATE VC
Jul 2019
$135m
SERIES E
Total funding: $435.8m
Company benefits
- Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
- All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
- Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
- Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
- Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
- Remitly provides rich benefit plans intended to cover the needs of our diverse teammates
Company values
- Customer centricity: We are here to listen to, learn from and serve our customers. Period.
- Deliver on promises: We help our customers deliver on their promises by keeping our promises. We are accountable for our commitments, no matter how small.
- Hire & develop exceptional people: We hire unique and diverse talent who embrace challenges and grow on the job. We coach and invest to help every employee succeed.
- Act with integrity: We have zero tolerance for unethical people, products, practices or partners.
- Sweat the details: We roll up our sleeves and stay connected to the details. We don’t settle for “good enough”.
- Data driven: We attempt to measure everything, then use qualitative and quantitative insights to make better decisions.
- Bias for action: We urgently prioritize and act. A good decision now is better than a great decision later. When necessary, we disagree and commit.
- Be an owner: We think, act and take responsibility beyond our immediate team and role, to benefit our customers, colleagues and the broader business.
- Aim for the stars: We dream big, think long term, and create amazing customer experiences.
- Continuously improve: We are humble, curious and self-driven learners. We work hard to find the “best” way to do something, then keep trying to find an even better way.
- Don’t be afraid to fail: We are purpose-driven and don't let fear impact our decisions or actions. When experiments fail or we make mistakes, we learn fast, openly share our learnings, and jump right back in.
- Lead authentically: Everyone is a leader. We are open, self-aware, and enthusiastically share knowledge and context to help others succeed.
- Be an empathetic partner: We value positive, long-lasting relationships. We listen and seek to understand, assume positive intent, treat everyone with respect, and advocate as allies for each other.
- Constructively direct: We are clear about our own intent, then give and welcome feedback that's direct, compassionate, timely and transparent.
- Joyful: We celebrate how lucky we are to serve our customers and mission, to solve fascinating problems, and to work and have fun with talented colleagues.
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Matt Oppenheimer
(CEO)After completing an M.B.A from Harvard Business School he worked as a Director for Barclays before founding Remitly in 2011
Josh Hug
(COO)He was a Director at Real Networks for 7 years before co-founding Shelfari, which was acquired by Amazon as he stayed onboard to run it as CEO
Diversity, Equity & Inclusion at Remitly
- When immigrant communities have access to financial tools and resources, they change the future for themselves and their loved ones. They also transform the local economies where they live and work, as well as the countries where they send money
- Remitly has joined Pledge 1% and through Remitly’s charitable giving programs, we invest in and support the organizations and coalitions who are committed to improving economic, financial and social inclusion of immigrants and their families
- DEI is deeply rooted in our purpose and mission at Remitly
- To effectively serve millions of customers who send money home to their families, it requires teams of committed individuals who demonstrate a deep level of empathy, genuine curiosity, value varied lived experiences, perspectives and backgrounds, and appreciate the different ways we all think, process, present, and operate. The working environment and culture at Remitly and the ways of working we employ, are designed to inspire and unlock everyone’s best thinking
- All of this is made clear by the way we live our cultural values that show up in how we engage with each other, our customers and the immigrant communities we serve all over the world
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