Senior Staff Inbound Product Manager, ServiceNow
Security
$187.6-328.3k
+ Variable/Incentive Compensation + ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$187.6-328.3k
+ Variable/Incentive Compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Experience integrating AI into workflows, decision-making, or automation
- Strong understanding of AI-specific security, privacy, and governance risks, including model misuse, prompt injection, data leakage, and unsafe outputs
- Familiarity with MCP, A2A agent communication, agent lifecycle management, interoperability patterns, and orchestrated agent workflows
- Deep background in data security, including encryption, data access policies, safe data routing, personal data protections, and privacy-by-design
- Hands-on experience with designing AI access security controls, such as:
- Role- and policy-based restrictions on AI usage
- Guardrails and content safety filters
- Monitoring and logging of AI interactions
- Auditable decision trails and compliance reporting
- Understanding of frameworks such as NIST, SOC 2, ISO 27001, GDPR, and how they influence enterprise AI governance
- Proven product management experience (typically 9+ years) defining strategy, requirements, and roadmaps for complex enterprise or platform products
- Ability to write user stories, work closely with engineering, prioritize at scale, and drive execution end-to-end
- Experience collaborating with Security, Legal, AI/ML, Data Governance, Design, and Architecture teams
- Strong ability to think from both developer and admin perspectives—translating needs into secure, intuitive, compliant product capabilities
- Experience shaping AI user experiences, including:
- Interfaces for managing guardrails and access controls
- AI monitoring dashboards and insights
- Admin and developer-facing experiences for governing agents and models
- Prior experience in SaaS, enterprise platform, or developer-oriented environments (no API-specific requirements)
- Ability to communicate complex ideas clearly to technical and non-technical stakeholders
- Strong customer empathy and curiosity—able to deeply understand problems and translate them into actionable product direction
- Excellent prioritization discipline, focusing on high-impact outcomes in fast-moving AI environments
What the job involves
- Please note, this role requires a minimum of 2 days per week in the Santa Clara, CA ServiceNow Offices – Please do not apply if you cannot meet this requirement, Thank you
- Imagine leading the charge in next-generation AI interoperability and enterprise AI governance
- In this role, you will define and deliver core capabilities within ServiceNow’s AI Control product—the platform that enables organizations to maintain security, privacy, monitoring, guardrails, and actionability across all AI usage
- You will be responsible for driving the evolution of ServiceNow’s AI governance layer, ensuring enterprises can safely adopt and scale AI through:
- Strong security and privacy controls
- Real-time monitoring and observability of AI interactions
- Automated remediation and action workflows
- Guardrails that enforce safe, compliant, policy-aligned AI behavior
- Enterprise oversight across all AI agents, models, and integrations
- This role places you at the center of AI transformation, defining how secure and governed connectivity works across AI agents, enterprise systems, and external platforms—leveraging emerging interoperability standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks
- You’ll partner closely with engineering, design, security, data governance, and AI/ML teams to deliver a unified platform experience where AI access governance, controls, and observability converge
- You’ll also help shape industry standards by collaborating with leading partners and standards bodies
- If you want to shape the future of enterprise AI governance—this is your opportunity
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 146 more jobs at ServiceNow