Program Manager, Aircall
GTM Onboarding
$90-110k
+ Equity
3 days a week in office
AI-powered communications platform
Be an early applicant
AI-powered communications platform
501-1000 employees
Be an early applicant
$90-110k
+ Equity
3 days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 2–3 years or more within a GTM facing role
- Excellent communication and stakeholder management skills, with a strong aptitude to adapt your communication style to your audience
- Strong command of GTM outreach tools
- Hands on experience building Salesforce reports and with low-code orchestration tools (Zapier, Make, n8n, Workato)
- Complete understanding of our end-to-end buyer journey
- A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability
What the job involves
- Aircall’s GTM Enablement team operates at the heart of our selling motion, translating product innovations into clear value changes to GTM teams whilst building scalable functional foundations to enhance our buyer journey
- This is a dynamic, hands-on role central to every GTM team, that will strengthen your project & stakeholder management abilities, sharpen your communication skills and deepen your functional expertise
- With a necessity to eagerly and continuously learn, you will reshape our onboarding engine and become a key xDR stakeholder for all functional changes
- As a GTM Onboarding, Program Manager, you will own the end-to-end onboarding delivery for all our GTM teams to drive process excellence, product excellence, and ensure cross-functional integration
- You will design, implement, and reinforce workflows that will be paramount to establishing foundations for success and cement Aircall as a talent incubator
- As an xDR functional expert, you will also partner with RevOps, Marketing and Product teams to provide your expertise and ensure new processes are tailored, adapted and adopted by xDR teams
- Define and own global onboarding standards and learning journeys for all GTM roles, including: SDRs, BDRs, AEs, AMs, PAMs, Customer Engineers, Solution Engineers, Forward Deployed Engineers (FDEs) and Support teams
- Drive the evolution toward a robust, scalable, and modern onboarding engine by leveraging a dedicated LMS, gamified learning paths and staging environments to provide a full learning immersion and support long-term skill development
- Partner with GTM adjacent teams to improve the immediate operational readiness of newcomers
- Become a primary PoCs for newcomers through their first month to support their initial workings and run enablement sessions to cement their product & process foundations
- Build workflows & automations to track onboarding progress, improve onboarding accountability and pre-emptively identify areas for improvementOwn the continuous optimization of the onboarding experience and its outcomes, through qualitative feedback, performance and ramp data and the regular enrichment of activities based on the latest programs, frameworks, and initiatives driven by Field Enablement Act as the primary enablement point of contact for the BDR audience on an as-needed basis, to influence the scope and rollout of new tools, process changes, and priority field requests
- Build, tailor and communicate training to the xDR audience to maximise process adoption
- What Success Looks Like:
- Consistent delivery of high-quality, immersive training programs Continuous optimisation of onboarding programs to ensure clear learnings paths with structured milestones, readiness checkpoints and strong alignment to real on-the-job execution
- End-to-end understanding of each GTM team’s Target Operating Model
- Smooth operational efficiency across GTM-adjacent teams and managers to drive strong accountability
- Sustained improvements in our onboarding metrics (ramp time, NPS score, retention)
- This role offers rare visibility and influence across the entire GTM motion. You’ll manage complex programs, partner with our Leadership team and drive impact at both an individual and functional level
- Bridging your curiosity and enthusiasm with strong autonomy and constant cross-functional exposure, you will be a key operator throughout Aircall’s major 2026 transformations to shape the learning journey for our entire revenue ecosystem
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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