Senior Information Security Analyst, ServiceNow
$127.6-216.9k
Plus equity (when applicable), variable/incentive compensation & ESPP
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$127.6-216.9k
Plus equity (when applicable), variable/incentive compensation & ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- A minimum of 3-5+ years of professional experience in information security or application security roles. Or similar experience with education
- Required Certifications
- ServiceNow Certified System Administrator (CSA)
- Preferred Certifications (Two or more)
- Azure AI Fundamentals
- AWS Certified AI Practitioner
- Offensive Security Web Assessor (OSWA)
- GIAC Web Application Penetration Tester (GWAPT)
- GIAC Security Essentials Certification (GSEC)
- GIAC Certified Incident Handler (GCIH)
- CISSP
- CISM
- Solid understanding of cloud computing models and major hyperscaler cloud models
- Hands-on experience with using and understanding security tools and technologies, including: SIEM solutions, logging tools, load balancers, firewalls, WAFs, IDS/IPS, vulnerability management platforms, encryption techniques, etc
- Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read, interpret & understand to explain code effectively
- Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments
- Application Security: In-depth understanding of web application vulnerabilities (e.g., OWASP Top Ten) and corresponding mitigation strategies
- Risk Management: Ability to clearly explain security risks to non-technical stakeholders using straightforward, non-technical language
- Compliance & Regulatory Knowledge: Good knowledge of key compliance and regulatory frameworks including: NIST, CIS, GDPR, HIPAA, PCI DSS, ISO standards, etc
- Artificial Intelligence: Experience working with AI technologies and designing AI-based solutions
- Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to evaluate and address complex security challenges
- Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience
- Demonstrated ability to thrive in a team-oriented, collaborative environment, working in a follow-the-sun model
- Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers
- Bachelor's degree in computer science or information security or relevant information security experience
- Preferred: Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role
What the job involves
- The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers
- We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider
- We create an environment where our employees are proud to work and can make a positive impact
- We are committed to fostering an environment where our employees feel empowered, take pride in their work, and have the opportunity to make a meaningful impact
- The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture
- The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters
- Through expertise, communication, and a commitment to excellence, the GSSC team reinforces ServiceNow's reputation as a security-first organisation, consistently demonstrating our commitment to protecting our platform, our data, and our customers
- GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organisation to improve our customers' security posture and build Customer trust
- Represent security organisation in customer-facing Security Incidents, cases, Security findings, tasks, questions and calls related to Security & Privacy
- Own, triage, investigate and respond to security matters of the ServiceNow platform, ensuring timely communication, resolution and enhanced customer experience and processes
- Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders
- Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams
- Build and maintain a high level of customer trust and confidence through exceptional service and communication
- Manage customer outreach communications on Security & escalation handling
- Understand and deliver excellent capability maturity models to fine-tune security processes
- Create and enhance documentation and processes to strengthen security maturity and operational excellence
- Develop and deliver training/enablement programs on Security, for internal and external customers on security awareness and best practices
- Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI
- Work with Legal on security/privacy-related matters & a global team spread across different time zones, so flexibility of times is required
- Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays, and after hours) as rostered
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 174 more jobs at ServiceNow