Global People Support Manager, Stripe

• 10+ years of HR operations and/or shared services experience, preferably with a mix of experience in fast-growing technology companies and more established organizations
• 7+ year(s) of team leadership experience
• Proven ability to partner and influence senior leaders to help drive and align their people strategy and increase business results
• Exceptional customer-centric communication skills, both written and verbal
• Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
• Discretion and judgment handling confidential and sensitive data
• A track record of exceptional operational execution, demonstrating a bias for action and the ability to drive complex initiatives to completion
• Deep experience in process review, identifying systemic operational gaps, and quickly implementing and validating effective remediation and control mechanisms

Desirable

• Stripe’s Global People Support team (GPS) is a highly collaborative, cross-functional team that drives key support for the People function and all employees globally
• We work with many different teams at Stripe
• We are nimble and flexible individuals that can wear many different hats
• We don’t mind working through ambiguity and love adding organization to chaos
• We believe that success is not defined by any one individual, but rather by the collective work of the entire team
• In Global People Support, you’ll be part of the team that is at the heart of the HR experience at Stripe
• In this role, your mission will be to uphold and promote our core values and culture
• You will be responsible for managing our Specialized Operations (US) and Centralized Operations teams (Bangalore), who both partner with front line managers and individual contributors on all things people-related and execute on the coinciding operations processes on the back end
• You’ll partner closely with our People leaders and partners on the services we provide for them (processing transactions, responding to inquiries, conducting audits, improving the services we deliver, etc.)
• You will instill a culture of strong operational execution across the team, ensuring that processes are not just documented but followed with rigor and precision
• You will be the champion for operational excellence, driving the team to move beyond simply identifying issues to owning the root-cause analysis, implementing timely remediation, and ensuring full follow-through
• Guide and develop a team of highly capable Global People Support team members
• Provide leadership and guidance to the team with a focus on delivering exceptional results, expanding their HR expertise, and building their careers
• Partner with the People teams, especially People Partners and the Core Operations team in India, as the primary point-of-contact responsible for aligning on operational goals
• Be a subject matter expert for the areas we support and serve as a point of escalation
• Drive process improvement and data-driven decision making
• Ensure the team delivers quality outcomes, keeping Stripes at the forefront of everything we do
• Case management, processing transactions, and ensuring the fidelity of our People data
• Routinely look around corners, anticipating barriers and identifying areas for improvement and automation
• Lead and implement end-to-end process improvement initiatives, utilizing data to identify operational friction points, connect disparate processes across the organization, and drive swift, effective remediation
• Own the successful execution of operational projects and process changes, demonstrating strong follow-through from initial concept to sustained, measured outcomes