People Experience & Operations Manager, Yotpo

• This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes
• Relevant experience in office management, workplace operations, employee experience, facilities, or executive support
• Highly organized, detail-oriented, proactive, and resourceful
• Able to manage multiple priorities in a fast-paced, changing environment
• Excellent communicator with strong interpersonal skills
• Skilled in Google Suite and/or Microsoft Office
• Experienced in vendor coordination, event planning, and/or budget management
• A positive “can-do” attitude and a strong sense of ownership

Desirable

• We’re looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement
• In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders
• You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations
• Lead daily office logistics, operations, and administration for the New York site
• Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience
• Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination
• Oversee office supplies, snack and catering orders, deliveries, and workplace standards
• Manage lunch reservations and monitor seating plans
• Track monthly facilities and budget reports
• Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc
• Support employee experience in Toronto through remote coordination with the local team
• Celebrate employee birthdays, anniversaries, and milestones
• Lead engagement initiatives that reinforce values, belonging, and a positive culture
• Translate employee feedback into actionable improvements
• Support onboarding and new hire orientation
• Manage complex executive calendars across multiple time zones
• Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning
• Track action items and ensure follow-through
• Support executive and leadership visits, offsites, and conferences
• Maintain confidentiality and handle sensitive information