Project Manager, Papaya Global
Workforce / Payments
Global workforce management and payroll platform
Be an early applicant
Global workforce management and payroll platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To bring HR and Payroll into the 21st century.
Role
Who you are
- The ideal candidate has a strong project management mindset and is able to leverage AI-powered workflows and automations to improve project execution, customer communication, reporting, and operational efficiency
- 5+ years of experience in a Project Management and/or Sr. Project Management role
- Experience in regional/global payroll operations
- Experience leading large projects and partnering on delivery of multi-faceted engagements
- Ability to lead multiple customers and projects/tasks simultaneously
- Desire to actively lead customers and maintain customer satisfaction through timely follow-up, thorough communication, and internal escalations to leadership as needed
- Strong internal communication skills, including the ability to work with all groups and levels of the organization (Customer Success, Sales, Marketing, Legal, Product, Operations, Finance)
- Must possess initiative to produce improvement initiatives both internally and with customers
- Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve project management, customer onboarding, reporting, documentation, or operational efficiency
- Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day project management or implementation processes
- Ability to identify opportunities for AI adoption and implement practical solutions that improve project visibility, scalability, customer experience, and team productivity
What the job involves
- We are looking for a dynamic, energetic, and self-motivated Project Manager to lead our customers through implementations of the Papaya EoR and payroll solutions. The Implementation Project Manager is a customer-facing role that drives the delivery of implementations, manages, creates, coordinates, and prioritizes projects and tasks, leads timelines, maintains project plans, and communicates status to implementation team members, senior management, and customers
- Manage all phases of customer onboarding and develop detailed project plans, schedules, project timelines, status reports, and processes to ensure customer satisfaction, project continuity, and the timely delivery of services
- Create, optimize, and drive schedules and project plans across cross-functional teams, partners, and customers
- Anticipate, recognize, and work through resistance or setbacks, work well with others when conflicts arise, ensure alignment with objectives, and ensure projects remain on schedule
- Lead customer interactions and act as the point of contact throughout the implementation, including scheduling and setting the agenda for weekly implementation meetings, preparing status reports, and following up on outstanding deliverables
- Run the planning and scheduling of multiple simultaneous customer implementation projects
- Partner closely with Implementation and Onboarding Managers on delivery of projects that fall within a larger, strategic program of customer work
- Monitor and measure program/project performance using appropriate tools and techniques
- Ensure projects are implemented within contractual obligations and established timelines. Escalate to leadership when implementation projects are at risk
- Maintain positive customer relations utilizing strong communication and customer leadership skills
- Work closely with Sales Executives, Customer Success Managers, and Implementation and Onboarding Managers to ensure appropriate follow-up of identified customer needs
- Identify, along with members of the consulting team, additional services which will add value to customers, thus enhancing their experience with Papaya
- Leverage AI-powered workflows and no/low-code automations to streamline project tracking, status reporting, meeting preparation, documentation, task management, and customer communications
- Identify opportunities to apply AI to repetitive project management and implementation processes and implement practical solutions that improve team productivity, project visibility, and customer experience
- Participate in internal projects as needed
Salary benchmarks
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
- Birthday Benefit: Gift as spending money
- PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
- Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
- Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Remote Work Allowance: Remote work allowances (for employees with no local office)
- Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
- Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year
Company HQ
Theater District, New York, NY
Leadership
Eynat Guez
(Co-Founder & CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(Co-Founder & CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Co-Founder & CIO)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
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