Interim Customer Support Team Leader, Coople
6-Month Contract
2+ days a week in office
Digital staffing and workforce management platform
Be an early applicant
Digital staffing and workforce management platform
101-200 employees
Be an early applicant
2+ days a week in office
101-200 employees
Company mission
To revolutionise the world of work by providing workers with easy access to high-quality flexible jobs that best suit their life commitments: Coople creates the job app to build a better life.
Role
Who you are
- Language Requirements: German (fluent), English (fluent), French (desirable)
- At least 3 years of experience in a managerial position are a must
- Ideally a completed commercial or technical apprenticeship, with relevant further education
- Prior customer-facing experience in a b2b/b2cenvironment, ideally in a technology –led business
- Customer–oriented individual with experience of working towards, and exceeding targets
- Ideally experience working in an international, remote environment
- Excellent organizational skills, structured and solution-oriented way of working
- Good objection handling abilities
- Excellent communication skills
- Fluent German and English are a must (French-speaking desirable)
- If you are a process-oriented, and proactive professional who would thrive in a fast-paced tech company, then apply today!
What the job involves
- Job Type: Full-Time, 6-month contract
- Coople is currently looking for a Customer Support Team Leader for a 6-month contract, starting as soon as possible
- In this role you will be responsible for the quality of our Level 1 support to customers and Cooplers in the Swiss market
- Manage and oversee the day to day of the Customer Support Team
- Recruit new members of the team, onboard and train them into their new roles
- Provide ongoing coaching to team members in regard to KPI’s and high CSAT scores
- Manage the shift schedule and staffing of the team
- Document and optimise team processes
- Provide customer feedback and liaise with the wider business e.g. commercial, marketing and product teams
- Escalate compliance cases to relevant teams
- Regular travel to the London office will be required
Salary benchmarks
Our take
The Coople app connects those seeking flexible work on the go with the most suitable jobs available through its unique algorithm. Coople provides 100,000+ workers (“Cooplers”) to thousands of businesses. Companies only pay for the hours worked, making Coople a less expensive and seamless alternative to expensive temporary recruitment agencies.
Beyond the staff matching function, the platform provides end-to-end automation of the HR process; from planning, recruiting, on-boarding and hiring to workforce management, payroll and payments. The platform has attracted companies primarily in the Swiss and British markets.
The company's Series C funding in 2019 aided the automation of the online platform and its expansion within existing markets, as well as financing the company’s launch in the Netherlands and beyond. In 2023, Coople launched an AI tool to help companies save time in writing job descriptions. The market for flexible talent is a growing technology opportunity in Europe, and, with its expanded management team, Coople is in a prime position to further strengthen its market leadership.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2019
$32.4m
SERIES C
Oct 2018
$21m
LATE VC
Total funding: $76m
Company benefits
- Employee Stock Ownership Plan for all employees
- Holidays: 8 days above the statutory minimum (28 yearly, excl. bank holidays) and enhanced paid leave (e.g. parental leave, sick leave)
- Free lunch and free afterwork team drinks on Thursdays, regular local and company-wide events and celebrations
Company HQ
Old Street, London, UK
Leadership
Viktor Calabrò
(Executive Chairman)Began his career as a process optimiser in the IT industry and then as an analyst and programmer of management tools at UBS. Before founding Coople, he founded event agency la folie Erlebniskultur.
Hadi Moussa
(CEO)Hadi brings a wealth of leadership experience to Coople, having worked at some of the world’s most dynamic and innovative digital marketplaces such as Airbnb, Deliveroo and Meta.
Rufus Hood
(Country Manager UK)Coming from a consulting background, Rufus has previously been able to lead commercial and operations teams to success at companies such as Zencargo.
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