Forward Deployed Software Engineer, First Resonance

• Strong engineering background in fields like Computer Science, Mathematics, Software Engineering, Physics, or Data Science
• Excellent communication and interpersonal skills, with a strong ability to build relationships with different stakeholders (customers, their leadership and First Resonance teams)
• Experience shipping production quality code
• Ability to collaborate effectively with both technical and non-technical individuals in dynamic environments
• Willingness to travel up to 40% to customer sites, as needed

Desirable

• The Forward Deployed Software Engineer (FDSE) will be the ultimate problem solver, an elite member of First Resonance's "Delta" FDSE, being deployed to our customers' sites to overcome their most demanding challenges
• In this role, you will be working hand-in-hand with customers by getting deeply involved in their operations, understanding their unique problems, and developing tailor-made solutions that integrate seamlessly with ION
• As an FDSE, you will directly impact our customers’ ability to achieve these goals by interpreting their needs, developing software solutions from concept to delivery, and ensuring a high level of customer satisfaction
• Your days could range from working with a customer's engineers to design a new feature that automates a laborious process to being the point person in debugging an issue blocking their production team
• Serve as a deployed technical expert, providing hands-on assistance with the implementation, usage, and further development of ION
• Collaborate with customers to understand their most pressing problems to develop coherent strategies & intelligent solutions (build custom web apps, wrangle large-scale data, etc)
• Have total ownership in developing and managing the delivery of solutions, while maintaining high levels of customer satisfaction
• Write clean, scalable, and easily maintainable code across the stack
• Work in small teams, taking ownership of end-to-end execution of high-stakes projects
• Collaborate with the First Resonance team to continuously improve the product based on customer feedback and requirements