Senior Site Reliability Engineer, Salesforce

• We're looking for a self-starter with the ability to take ownership of tasks, work under pressure, and balance multiple assignments simultaneously while maintaining a positive outlook
• Bachelor's degree in Computer Science or related technical field, or equivalent experience in technical leadership
• 7 - 10 years of experience designing and implementing distributed systems to handle large-scale telemetry and log data
• 7 - 10 years of experience building and scaling high-volume observability pipelines
• Proven mastery of full-stack observability suites (Splunk, ThousandEyes, or similar)
• Direct experience implementing OpenTelemetry (OTel) standards
• Strong background in "Monitoring as Code" using Terraform or similar automation tools
• Demonstrable ability in Bash/Powershell, Python, and JavaScript (NodeJS), especially program comprehension
• Understanding of REST-based API design principles and best practices
• Experience with server administration (Linux and Windows)
• Knowledge of monitoring tools like Zabbix, Splunk, Grafana, NewRelic, or ThousandEyes
• Experience with AWS public cloud and VMware vSphere
• Knowledge of configuration management and orchestration tools like Puppet, Ansible, or Terraform
• Experience with Docker and containerized applications
• Strong troubleshooting and debug skills (reading log files, analyzing memory leaks)
• Strong analytical skills and ability to gather and synthesize data for review
• Ability to problem-solve in a fast-paced environment and shift gears effectively
• Subject matter expertise in at least one monitoring and telemetry product

Desirable

• The Site Reliability Engineering team is part of the Digital Enterprise Technology Platform Engineering organization, responsible for architecting, scaling, and maintaining the IT monitoring and observability ecosystem
• You will ensure Enterprise IT services' reliability by driving proactive telemetry strategies and deep-system visibility
• You'll lead the evolution of observability frameworks, contribute ideas, and provide feedback on complex monitoring architectures while providing expertise for IT projects and enhancements across various IT organizations
• Manage, assess, plan, and support core observability platform operations and strategy
• Lead process changes and implementations related to the monitoring and logging stack (e.g., Splunk, Grafana, NewRelic)
• Provide escalation support for configuration and platform issues, participating in on-call schedules to resolve major incidents using deep-dive observability data
• Collaborate with key stakeholders (Service Managers, Product Managers, Application Architects, Business Support, and Operations) to gather and develop complex monitoring and alerting requirements
• Develop AI, automation, and integrations to deliver predictive monitoring and automated anomaly detection
• Work with third-party vendors and partners to address platform-related enhancements and evaluate next-gen observability tooling
• Support and manage the introduction of new monitoring tools and orchestrate migrations to modern OpenTelemetry-based standards
• Present reports on Service Level Indicators (SLIs), Service Level Objectives (SLOs), and correlation metrics to the Enterprise Operations team periodically
• Work under Agile scrum methodology and provide technical mentorship on observability best practices to junior team members
• Create standard operating procedures for monitoring-as-code and share them with the team for effective execution