Software Engineering SMTS, Salesforce

• Bachelor's degree in Computer Science or related technical field, or equivalent experience in technical leadership
• 5-8 years of experience designing and implementing distributed systems to handle large-scale telemetry and log data
• Demonstrable ability in Bash/Powershell, Python, and JavaScript (NodeJS), especially program comprehension
• Understanding of REST-based API design principles and best practices
• Experience with server administration (Linux and Windows)
• Knowledge of monitoring tools like Zabbix, Splunk, Grafana, NewRelic, or ThousandEyes
• Experience with AWS public cloud and VMware vSphere
• Knowledge of configuration management and orchestration tools like Puppet, Ansible, or Terraform
• Experience with Docker and containerized applications
• Strong troubleshooting and debug skills (reading log files, analyzing memory leaks)
• Strong analytical skills and ability to gather and synthesize data for review
• Ability to problem-solve in a fast-paced environment and shift gears effectively
• Subject matter expertise in at least one monitoring and telemetry product

Desirable

• We're looking for a self-starter with the ability to take ownership of tasks, work under pressure, and balance multiple assignments simultaneously while maintaining a positive outlook
• You'll contribute ideas and provide feedback on IT monitoring systems' vision while providing expertise for IT projects and enhancements across various IT organizations
• Manage, assess, plan, and support core observability platform operations
• Lead process changes and implementations related to the monitoring platform
• Provide escalation support for configuration and platform issues, participating in on-call schedules to resolve major incidents
• Collaborate with key stakeholders (Service Managers, Product Managers, Application Architects, Business Support, and Operations) to gather and develop requirements
• Develop AI, automation, and integrations to deliver custom monitoring requirements
• Work with third-party vendors and partners to address platform-related enhancements
• Support and manage the introduction of new monitoring tools and orchestrate migrations as aging software is retired
• Present reports on monitoring event metrics and correlation metrics to the Enterprise Operations team periodically
• Work under Agile scrum methodology and provide guidance to junior team members
• Create standard operating procedures and share them with the team for effective execution