Senior Customer Success Manager, Apollo

• In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes
• You’re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery
• 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
• Proven experience leading customer-facing project management and service delivery engagements
• Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
• Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
• Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
• Strong understanding of cloud-native software development, APIs, and web technologies
• Experience managing high-value accounts and delivering a white-glove experience
• Ability to drive measurable results and help customers achieve business outcomes
• Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
• Openness to occasional travel based on customer needs

Desirable

• We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises
• In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts
• These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements
• This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo’s technology
• You'll serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
• Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
• Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
• Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
• Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
• Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
• Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
• Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
• Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements