Enterprise Client Success Manager, Kalepa
$150-185k
+ Equity options package
AI-driven commercial insurance provider
Be an early applicant
AI-driven commercial insurance provider
21-100 employees
Be an early applicant
$150-185k
+ Equity options package
21-100 employees
Company mission
To help commercial and specialty insurers bind with confidence.
Role
Who you are
- You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience
- You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer
- You have a strong analytical and technical foundation, are commercially oriented and data-driven
- You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice
- You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication
Desirable
- InsurTech or FinTech experience
- Experience at a venture-backed startup during a period of hypergrowth
What the job involves
- Kalepa’s Growth / Client Success team is responsible for delivering outstanding value to our clients via our SaaS platform
- The team functions as a strategic partner to our clients and a bridge to our development team, and supports all aspects of the post-sale lifecycle: deployment of our platform, client partnership, onboarding, working with Kalepa’s development team, cross sell / upsell, and renewal
- In this role, you will be expected to own client partnerships and contribute to the development of Kalepa’s Client Success function, in partnership with and reporting to the VP who leads the group
- Kalepa’s clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents)
- You will be expected to ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class team
- Travel to clients will be required and encouraged when practicable
- Master Kalepa's SaaS platform
- Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live
- Build trusted relationships with client stakeholders across technical, operational, and executive teams
- Prepare and deliver presentations to C-level executives
- Plan, execute, and lead client user training
- Leverage large datasets to analyze the impact on client KPIs
- Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting
Our take
Insurance products that are underwritten at the Efficient Frontier are essential for businesses to mitigate financial risk, but one-size-fits-all approaches to insurance results in many coverage plans being unfairly priced. The reason for this is that whilst businesses each present their own unique set of hazards, identifying them for each company is an incredibly lengthy process for human underwriters.
Kalepa leverages human-interrupted artificial intelligence to identify the true hazards of a business through a data-driven approach and provide insurance that is priced accordingly. The company claims that it reduces the time that insurance providers take to provide quotes by over 40% and helps businesses save over $15M in losses, whilst also improving coverage uptake for insurance providers.
Whilst the commercial insurance sector is certainly oversaturated, Kalepa stands out by providing its AI-driven underwriting platform to insurance providers, helping them compete through faster quotes and lower prices. In addition to its underwriting platform, the company also provides its solutions in the form of embeddable APIs, and recently formed a new MGA that will underwrite excess casualty risks using Everspan paper.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company HQ
Flatiron District, New York, NY
Leadership
Paul Monasterio
(Co-Founder & CEO)Prior to co-founding Kalepa in 2018, Paul worked in Strategy and Measurement at Facebook and served as the VP at Applied Predictive Technologies.
Daniel Hillman
(Co-Founder & COO)Previously a VP of Sales at Mastercard and Applied PRedictive Technologies.
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