Payroll Supervisor, Sinch
Americas
$93.4-116.8k
More information about location
Cloud communications for businesses
Open for applications
Cloud communications for businesses
1001+ employees
Open for applications
$93.4-116.8k
More information about location
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- Degree and/or professional certifications in Accounting, Finance or Administration or approved equivalent combination of education and experience
- Certified Payroll Professional (CPP) designation, preferred
- Minimum of 10 years of payroll experience, with at least 3 years in a supervisory role
- Historical experience in processing Year End activities
- Extensive knowledge of multi-state and provincial payroll regulations and tax laws in the US and Canada
- Ability to process multi-state payroll with a high level of accuracy and integrity
- Proficiency in payroll software and systems (e.g., ADP, UKG, Oracle). UKGPro experience strongly preferred
- Proficient with MS Office Suite products, specifically Microsoft Excel, including pivot tables and v-lookup formulas
- Strong analytical and problem-solving skills with capabilities in process improvements, systems implementations, policy revisions
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment supporting payroll functions across multiple legal entities in a global capacity
What the job involves
- Sinch is looking for a Payroll Supervisor to oversee the Americas! The Payroll Supervisor will be responsible for managing and supervising for the US and Canada
- This role involves ensuring accurate and timely processing of payroll, compliance with local regulations, and delivering exceptional service to our employees and stakeholders
- Supervise and manage end-to-end payroll processing for employees across North America
- Ensure accurate and timely payroll delivery in compliance with local, state, provincial and federal regulations
- Oversee payroll data management, including employee information, compensation changes, and deductions
- This position will also process and audit multi-state payroll and ensure all accompanying tasks are accurately completed in a timely manner to include:
- Prepares pay by verifying time records/data, calculating and producing checks or electronic disbursements, processing commissions, bonuses and various other supplemental payments and deductions
- Timely review and processing of employee changes such as New Hires, Address/Location change, Pay Changes and Terminations as related to payroll
- Sets up, processes and fulfills wage withholding order requirements
- Processes incoming questions and requests regarding payroll information from internal and external sources
- Preparation of monthly, quarterly and year end activities and reporting information
- Tax maintenance including research and resolution of tax notices, audit & balancing of taxes and maintenance of tax setup and tax accounts
- Maintains and updates GL account table setup in the payroll system as directed/requested by the Accounting Department and creates GL file
- Stay updated with payroll regulations and tax laws in all relevant jurisdictions
- Partner with HR, Finance, legal and other key internal stakeholders to understand & protect the business and our employees
- Ensure compliance with legal requirements, including wage and hour laws, tax regulations, and other payroll-related legislation
- Validate and reconcile necessary payroll-related filings, taxes, reports, and documentation in coordination with internal and external payroll vendors
- Lead system upgrades & updates and communicate to applicable parties as needed
- Manage internal and external audits
- Lead and mentor a team of payroll specialists, analysts and administrators
- Provide guidance, training, and support to payroll team members to enhance performance and efficiency
- Conduct performance evaluations and manage team development
- Act as liaison between team members and Head of Payroll for escalations, communications & team needs
- Identify opportunities for process improvements and implement best practices to enhance payroll accuracy and efficiency
- Develop and maintain payroll procedures and policies
- Collaborate with key internal stakeholders to support harmonized payroll systems and processes
- Address employee inquiries related to payroll, benefits, and deductions
- Resolve payroll discrepancies and issues in a timely and professional manner
- Ensure effective communication with employees regarding payroll-related matters
- Prepare and analyze payroll reports and metrics to support decision-making and financial planning
- Conduct audits and reconciliations to ensure payroll accuracy
- Provide regular updates and reports to senior management on payroll performance and compliance
Application process
- This role will be accepting applications until 03/28/2025 at a minimum
- Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role
- At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel
- We believe in a two-way process and encourage you to ask questions throughout the journey
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$15.4m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $16.5m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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