Associate Customer Success Manager, PlayPlay
USA
$80-90k
+ Bonus
Online video creation tool for businesses
Open for applications
Online video creation tool for businesses
201-500 employees
Open for applications
$80-90k
+ Bonus
201-500 employees
Company mission
To strengthen the bond between organizations and their key audiences through video — internally and externally.
Role
Who you are
- We’re looking for someone with 1–3 years of Customer Success experience in the US market, an entrepreneurial mindset, a passion for helping customers, and an interest in the video industry
- 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS
- Proven ability to manage multiple customers, stakeholders, and priorities at once
- Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion) and familiarity with CS tools
- Bonus: Experience in MarTech, media, or creative software industries
- Customer-obsessed: You believe customers are at the heart of every decision and actively seek feedback to improve their experience
- Strong communicator: You build relationships easily and communicate clearly across all formats (written, verbal, virtual)
- Organized and proactive: You thrive in fast-paced environments, managing multiple projects with structure and clarity
- Creative and resourceful: You bring fresh ideas that drive customer value and loyalty
What the job involves
- As an Associate Customer Success Manager, you’ll join the US Customer Success team at PlayPlay. You’ll work closely with our global CS team in Paris (35 members) and our local US team (5 members) in a highly collaborative environment that will empower you to grow and succeed
- In this role, you’ll focus on driving adoption and engagement across a portfolio of commercial and scale accounts
- You’ll onboard, guide, and continuously engage customers to maximize satisfaction and ensure they get the most value from PlayPlay. Your efforts will directly impact retention and help reduce churn, while setting you up for future growth into higher-touch, strategic roles
- Build trusted, long-term relationships with your clients
- Deliver a seamless customer experience across the journey: onboarding, training, adoption check-ins, business reviews, renewals, and expansion
- Drive adoption and engagement by monitoring usage KPIs and proactively coaching customers
- Own retention and renewal outcomes for your portfolio
- Identify opportunities to expand accounts through upsell or cross-sell
- Advise customers on how to structure and optimize their editorial strategy using PlayPlay
- Create best-practice content and resources to help customers maximize value from the platform
- Lead workshops or webinars to upskill users and encourage peer learning
- Improve internal processes (customer journey touchpoints, playbooks, CSM enablement)
- Enhance our customer education offering (knowledge base articles, video tutorials, newsletters)
- Partner with colleagues on initiatives that scale customer impact across the US and globally
- Product & Motion Teams: Share feedback and insights to shape roadmap priorities
- Sales Team: Support pre-sales conversations and help identify/validate expansion opportunities
- Marketing Team: Collaborate on customer case studies, testimonials, and events
- Company-wide: Elevate customer insights through presentations and internal knowledge sharing
Our take
Online videos are invaluable to the digital marketing campaigns of businesses, and this relies on content creation from video editing experts. However, hiring such staff can be expensive and work can be slow, showing a gap in the market for video creation tools that require no expertise in video editing that can rapidly turn around content.
PlayPlay provides an online video creation tool for businesses, providing an end-to-end toolkit of drag-and-drop interfaces, stock video libraries, layout templates, automatic subtitling, and other automated editing suggestions. The platform also allows businesses to integrate their branding elements directly into every video created, ensuring each video is customized without the need for manual branding every time.
Whilst video editing software such as Adobe Premier Pro dominates the way content creators create videos for businesses, these tools require expertise and experience, and PlayPlay recognized that this results in large expenditure. Through its accessible, end-to-end, and user-friendly approach, the company claims that its video editing tool can help businesses create branded videos faster at a larger scale without expensive staffing requirements.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2022
$55.2m
SERIES B
Apr 2020
$11.8m
SERIES A
Total funding: $68.8m
Company HQ
Bonne-Nouvelle, Paris, France
Leadership
Thibaut Machet
(Founder & CEO)Experience as Founder of Izi-Pass.com. Social Media Manager of Eurosport from 2010 to 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at PlayPlay