Senior IT Engineer, Built Technologies

• 3+ years of experience in IT Engineering, Systems Administration, or Infrastructure roles in a modern, cloud-first environment
• Deep experience with Okta, Okta Workflows, and SaaS lifecycle automation
• Strong understanding of SSO, SCIM, and provisioning/deprovisioning processes
• Experience managing macOS (via Kandji) and Windows (via Intune) environments
• Familiarity with networking fundamentals (VPNs, DNS, Wi-Fi) and tools like Twingate or Meraki
• Experience with Jira Service Management, Atlassian Automation, and Confluence
• Bonus points for scripting or coding experience (Python, PowerShell, Bash) and automation through APIs

Desirable

• You’ll design, automate, and scale the systems that power Built’s internal operations
• From building seamless integrations between our SaaS platforms to hardening identity and device management infrastructure, this role is for someone who loves to build, break, and rebuild things better
• This is not your average “keep the lights on” IT role — it’s a high-impact engineering position for a creative problem-solver who wants to shape how modern IT is done in a fast-growing SaaS company
• You'll design and build automations across Built’s IT ecosystem using Okta Workflows, Atlassian Automation, and API integrations
• Connect systems across identity, HR, procurement, and collaboration platforms to eliminate manual steps and reduce toil
• Create resilient, auditable, and scalable workflows that make IT operations faster and smarter
• Continuously identify new automation opportunities — if it can be automated, you’ll find a way
• Act as the go-to expert for complex identity, SaaS, endpoint, and networking challenges
• Administer and optimize systems like Google Workspace, Slack, Zoom, Jira, Intune, and Kandji
• Partner with the IAM Engineer to evolve our Okta infrastructure and expand SCIM coverage
• Improve zero-touch deployment, compliance enforcement, and remote access with tools like Kandji, Intune, and Twingate
• Evaluate and implement new SaaS platforms that make the business stronger, safer, and more efficient
• Work closely with Security, Finance, HR, and Compliance to keep IT practices secure, auditable, and compliant
• Partner with Procurement (via Zip) and vendors to manage renewals, licensing, and integrations
• Refine onboarding, offboarding, and access lifecycle processes to deliver frictionless user experiences
• Contribute to knowledge sharing through clear Confluence documentation and IT service improvements in Jira Service Management
• Take ownership of key infrastructure projects from concept to deployment
• Bring structure, automation, and scalability to growing systems
• Act as a mentor and technical resource for IT Support, helping raise the team’s overall technical bar
• Help define what “world-class IT” looks like at Built — and then go build it