Product Adoption Manager, Filevine
Cloud-native case management software
Posted today
Cloud-native case management software
201-500 employees
Posted today
201-500 employees
Company mission
Building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Role
Who you are
- Demonstrates expert written and verbal communication skills
- Ability to be extremely responsive and proactive when interfacing with customers
- Resilient and adaptable to changes that are natural in a startup environment
- Mature ability to handle challenging conversations with customers
- Previous experience with software implementations, integrations or similar preferred
- Prior experience managing a book of business
- Biased towards action in your pursuit of achieving goals
What the job involves
- The Product Adoption Manager (PAM) owns every aspect of the post-sale experience for a book of approximately 300 customers. PAMs help customers successfully onboard with the Filevine suite of products, optimize their usage, and solve technical issues the customer may experience
- PAMs are problem solvers on behalf of Filevine’s customers and PAMs must develop a working knowledge of the product and the customer to drive optimal customer usage
- Department: Delivery is responsible for owning the customer experience from the initial sale, to implementation, to day to day use of the product, and through a successful renewal and expansion
- This ownership includes coordinating with implementation partners, accounts receivable, customer support, and expert teams to accelerate product adoption and maximize the value the customer receives from Filevine
- You will drive solutions for customers from contract through renewal to allow for optimal usage of Filevine
- Become an expert in the Filevine suite of products and be able to solve technical issues for your customers
- Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products
- Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
- Manage the contract renewal process for customers within your assigned book of business and partner with Sales to develop upsell opportunities
- Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection
- Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers
Our take
As law firms contend with rising demand and a talent shortage, many have turned to Filevine’s all-in-one legal suite to improve efficiency, mitigate stress, and grow revenue. The company filled the void in the legal management enterprise SaaS market, becoming the largest independent, cloud-based management solution firm.
Over the last two years, Filevine has achieved substantial growth, showing a 198% increase in APR and maintaining a customer net retention rate of over 130%, singing 708 new customers in 2021 alone. The company also acquired contract management solution company Outlaw, growing its APR by 400%.
The company’s post-Series D funding (led by StepStone Group, Golub Capital, and Signal Peak Ventures) strategy has been successful in furthering its position as a market leader. Filevine is expanding by diving deeper into big law, insurance defense, corporate, governmental, and nonprofit legal counsel teams and building on its expertise in litigation and personal industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$108m
SERIES D
Jan 2022
$84.5m
SERIES C
Total funding: $425.6m
Company benefits
- Comprehensive Benefits Packages
- MacBook Air
- Open Office Working Environment
- Free Drinks & Snacks
- Ergonomic & Height Adjustable Workstations
Company values
- Amplifying Teams
- Scaling Work
Company HQ
Sugar House, Salt Lake City, UT
Articles
Leadership
Ryan Anderson
(CEO)Received their Bachelor of Arts in Political Science and Government from Brigham Young University,
Salary benchmarks
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