Account Solution Manager, Filevine
5 days a week in office (S Wacker Dr, Chicago)
Operating intelligence for modern legal practice
Job no longer available
Operating intelligence for modern legal practice
501-1000 employees
Job no longer available
5 days a week in office (S Wacker Dr, Chicago)
501-1000 employees
Company mission
To change the way legal work gets done for law practitioners and their clients.
Role
Who you are
- Demonstrates expert written and verbal communication skills
- Ability to be extremely responsive and proactive when interfacing with customers
- Resilient and adaptable to changes that are natural in a startup environment
- Mature ability to handle challenging conversations with customers
- Previous experience with software implementations, integrations or similar preferred
- Prior experience managing a book of business
- Biased towards action in your pursuit of achieving goals
What the job involves
- The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a book of approximately 300 customers
- ASMs are problem solvers on behalf of Filevine’s customers and ASMs must develop a working knowledge of the product and the customer to drive optimal customer usage
- With that knowledge of Filevine’s product offerings, the ASM will answer customer questions about functionality, diagnose issues they’re experiencing and direct the resolution to the proper internal departments, and continue to facilitate internal and external conversations to ensure the customer’s issues are resolved in a timely manner
- They will also need to understand the intricacies of Filevine contacts with our customers in order to find optimal resolutions which result in revenue retention
- Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine
- Become an expert in the Filevine suite of products and be able to solve technical issues for your customers
- Network internally to optimize alternative departments strengths to solve large scale issues for your customers
- Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products
- Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
- Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention
- Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contractIdentifying fiscally responsible resolutions for customer’s needs
- Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection
- Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers
Our take
Law firms, corporate legal teams and government agencies are under increasing pressure to handle more work, more data and tighter timelines, all without increasing costs. As a result, demand is growing for legal technology that can automate routine tasks, organize complex information and also help laywers work faster and more accurately. AI has become a key part of this change, and today it's hard to find interest in legal tech that doesn't have AI at its core.
Filevine is a good example of how this shift is playing out, Founded in 2014, the company began as a software-as-a-service platform helping legal teams manage cases, documents, billing and payments in one place. Over time though, Filevine has expanded into what it now calls a Legal Operating Intelligence System, bringing intelligence into the full lifecycle of a legal matter. And in recent years, the focus has moved strongly toward AI, as most of the company's revenue comes from its AI products rather than from its original software.
This growth shows just how well its aligned with where the market is heading, and with $400M from major investors, it continues to expand its platform, adding AI tools that connect across legal workflows. By bringing together case management, depositions, contracts and drafting into a single system, Filevine has positioned itself as a central operating platform for modern legal teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$400m
LATE VC
Apr 2022
$108m
SERIES D
Total funding: $825.6m
Company benefits
- Medical, Dental, & Vision Insurance
- Competitive & Fair Pay
- Short & long-term disability
- Maternity & Paternity leave
- Centrally located open office in Sugar House
- Company swag that will make your friends envious
- Opportunity to make an impact on Day 1
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder & CEO)Ryan co-founded Filevine in 2014 and has served as the CEO since.
Salary benchmarks
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