IT Manager, Hightouch

• Experience owning all IT operations across the business, with meaningful time spent in high-growth startup environments
• Experience owning IT outcomes while working with third-party vendors or MSPs
• Strong understanding of modern SaaS-based IT environments (Google Workspace, SSO/IdP tools, cloud-first orgs)
• Working knowledge of security and compliance concepts (SOC 2, ISO 27001, endpoint security, access controls)
• Comfort operating in ambiguity — and turning it into clarity
• Strong judgment around balancing controls with speed

Desirable

• We’re hiring our first dedicated IT Manager to own and scale our internal IT function as we grow toward 600+ employees globally. This role is accountable for fast and low-friction IT outcomes while helping Hightouch scale and achieve our compliance goals
• Today, we partner with a third-party IT vendor for hands-on execution. This role will own the outcomes, manage vendors, define and evolve our processes, and serve as the internal point of accountability for all things IT as we scale
• This individual will report into our Head of People Operations with a strong dotted line to our Engineering Manager
• Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security
• Ensure reliable, scalable, and auditable IT processes as the company grows
• Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction
• Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce
• Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls
• Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness
• Evaluate when to optimize, replace, or bring capabilities in-house as we scale
• Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools)
• Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs
• Ensure controls are implemented practically, balancing risk mitigation with employee velocity
• Maintain audit-ready evidence for IT-owned controls and workflows
• Help evolve guardrails, automation, and policies so audits are predictable — not fire drills
• Bring best practices from high-growth environments and apply them thoughtfully
• Anticipate what IT needs to look like at 600–1,000 employees
• Communicate clearly with technical and non-technical stakeholders
• Influence without over-process — knowing when structure is necessary and when flexibility matters