Client Success Senior Account Manager, Gympass
$116-145k
Employee fitness & wellness platform
Be an early applicant
Employee fitness & wellness platform
1001+ employees
Be an early applicant
$116-145k
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- You have completed a Bachelor's Degree
- 5+ years experience in a client-facing position managing client relationships
- A strong negotiator with experience managing complex contract negotiations and driving mutually beneficial outcomes
- Thrives in a team environment and excels at collaborative problem-solving, while also demonstrating the ability to work independently and escalate through leadership when appropriate
- Able to navigate and quickly adapt in a fast-paced, evolving global business environment
- An excellent communicator with strong interpersonal, written, and public speaking skills, able to effectively engage with both internal teams and external clients
- Detail-oriented with a strong ability to manage multiple clients, projects and priorities simultaneously while maintaining high-quality execution
- Fluent in monitoring data, analyzing reports and leveraging insights to drive results
- Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment
What the job involves
- Own the client relationship for a portfolio of strategic accounts after the point of sale throughout the client lifecycle, including leading all client meetings/communications virtually and in-person
- Develop and nurture partnerships with HR stakeholders by effectively communicating our mission and reinforcing the value of their investment
- Design and execute customized launch and engagement plans tailored to each client's needs
- Analyse client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to meet client goals
- Renew, expand and renegotiate contracts
- Responsible for achieving retention and growth quotas through strategic account management and upsell opportunities
- Present and implement best-practice workflows for clients, monitor member growth rates, develop strategic growth plans, and share relevant Wellhub updates with both internal and external stakeholders
- Collaborate closely with cross-functional teams to develop and deliver on company goals, support clients, and serve as the internal voice of the client by providing feedback for product enhancements and strategic decisions
- Lead quarterly business reviews with senior clients and key decision- makers, delivering insights and data ina clear, strategic, and solutions-oriented manner to drive long term partnership success
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Wellness resources - in addition to local healthcare programs, we offer Gympassers and their families membership to our platform
- Earned rewards - cash incentives tied to company and individual success, and the opportunity for top performers to participate in our equity program
- Hybrid work structure
- Home office stipend and monthly flexible work allowance to cover the costs of working from home
- Paid time off - minimum of 25 days of paid leave per year
- Generous parental leave
- Annual holidays (including an extra holiday on your birthday!)
- Unlimited sick/wellness time off
- Robust internal recruitment process for promotional and developmental opportunities
- Both online and in-person training and learning opportunities
Company HQ
South Village, New York, NY
Leadership
Cesar
(CEO)Previously worked as a consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass
Joao Barbosa
(VP of Partners Brazil & New Business)Started their career as a risk analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
Salary benchmarks
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