Account Manager, Haddock
€30-35k
OTE
+ Stock Options
Restaurant management software
Be an early applicant
Restaurant management software
21-100 employees
Be an early applicant
€30-35k
OTE
+ Stock Options
21-100 employees
Company mission
To inspire and empower millions of restaurants by taking their business to the next level.
Role
Who you are
- 👉 3-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
- 👉 Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
- 👉 Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
- 👉 Proficiency in CRM tools and digital platforms for customer management and data analysis
- 👉 Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate
Desirable
- 👉 Previous experience working at a fast-paced startup
- 👉 Previous experience working in a SaaS product
- 👉 Experience working in the HORECA sector
What the job involves
- As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution
- You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
- 👉 Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
- 👉 Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
- 👉 Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
- 👉 Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
- 👉 Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations
Application process
- 1️⃣ Interview with the Hiring Manager (45’ - 1 hour) 🗣
- 2️⃣ Culture Fit interview with Founders (1 hour) 🤝
- ⏰ The average time to complete the entire process is two weeks
- Between phases, the People & Culture team will follow up with you within 1 to 2 days after the phase you have completed
- We believe in communication and processes made by and for people
Our take
In the restaurant industry, cost control is an essential aspect of maintaining a profit. By successfully managing the costs of food, labour, and overhead expenses, restaurants can optimise their margins and increase profitability. Many restaurants look to SaaS companies to provide them with specialised software solutions that save management valuable time and help them stay on top of the competitive restaurant industry.
Barcelona-based Haddock is helping restaurants improve their margins thanks to real-time cost control. Through the use of AI, Haddock is making it easy for customers to digitise documents as well as export data to make better decisions and optimise their business.
Haddock has witnessed steady growth since its inception in 2020 and is now home to over 1,000 customers. Accepted into the Y Combinator accelerator programme in 2021, the startup has since gone on to open new offices and make way for new employees for a promising future in restaurant software.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jan 2022
$1.1m
SEED
Total funding: $1.1m
Company benefits
- Flexible working hours and Remote work. Got a flight to catch? Don't worry, go! Take it!
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Arnau Navarro
(Co-Founder & CEO)Previously co-founded the mobile app Group where they served as CEO. They also have experience as the Internationalisation Manager at TEXFOR, as Country Manager at GINETEX Spain, and as a Lead Generation Manager at NoviCap.
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