Enterprise Customer Success Manager, Regrello
$130-190k
OTE
$125-160k
BASE
+ Equity
More information about location
Automated workflow engine
Open for applications
Automated workflow engine
21-100 employees
Open for applications
$130-190k
OTE
$125-160k
BASE
+ Equity
More information about location
21-100 employees
Company mission
To be the Operating Network for the Manufacturing World.
Role
Who you are
- You are customer-obsessed and value being a trusted expert on both the solution and adoption best practices to help the largest manufacturers in the world adopt transformational AI technology
- You have a deep curiosity to learn the customers’ unique culture and processes in order to tailor the best possible customer success program for their needs
- 5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution
- Experience working with and presenting to senior management/executives at clients
- Experience working with a complex business application (ERP and/or MRP preferred)
- Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability
- Familiarity with common customer success strategies to drive onboarding and adoption
- Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up
- A customer-centric approach to problem solving
- A deep curiosity and passion for learning and leveraging AI technologies
- Confidence in challenging conventions and an independent self-manager
What the job involves
- Own the success of our largest customers and business units in the region
- Lead all aspects of the customer journey including onboarding, training, adoption and value realization
- Be the expert on both the solution and implementation best practices
- Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction
- Drive use case expansion and advocacy within our customer base
- Manage and triage customer feedback and issues
- Be the face of Regrello to your customers
Our take
Regrello is a workflow automation company specializing in the manufacturing industry. A former advisor at McKinsey & Company, Aman Naimat capitalized on his experience working with investors to enhance the company as an attractive prospect to them. Stakeholder visibility comes first, meaning that those with shares in the company using Regrello’s platform will have first-hand access to supply chain and operational statuses and insights.
With the clunky nature of Excel spreadsheets, Regrello is not the first company to automate workflow and create software to streamline actions, but it does have a niche in the market - manufacturing and distribution companies.
With funding from Dell Technologies, Regrello has bagged customers like Desktop Metal, a 3D printing company innovating the industry. This mix of large investors and forward-thinking clients means that as Regrello grows, it's in a good position to keep ahead of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
65% employee growth in 12 months
Company
Funding (2 rounds)
May 2022
$20m
SERIES A
Jan 2021
$5.2m
SEED
Total funding: $25.2m
Company benefits
- Industry-leading compensation
- Ownership both of product and of equity in the company
- Excellent healthcare benefits including 100% coverage for individuals & families- health, dental, life insurance, and vision
- Flexible remote work from anywhere in the continental US. European time zones possible with negotiation
- Quarterly "on-sites" with the entire company to bring us closer together
Company values
- Build Quality and Trust
- Create products that we are proud of
- Customer value driven decisions
- Grow the brightest minds
- Distribute ownership
- Intentional focus for deep and written work
Company HQ
Inner Richmond, San Francisco, CA
Leadership
Aman Naimat
(CEO)Previosuly Advisor at McKinsey & Company, CTO at Demandbase and Class Lecturer CS472 at Stanford University.
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