Senior Manager of Client Success, Cohere Health
Value Based Care
$110-130k
Plus bonus
Simplifying healthcare for patients and their doctors
Be an early applicant
Simplifying healthcare for patients and their doctors
501-1000 employees
Be an early applicant
$110-130k
Plus bonus
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- 5-10 years of experience in customer-facing roles (such as account management, customer success, or similar positions) within value-based care organizations, health-tech companies, healthcare consulting, or health plans
- Proven track record of building strong client relationships, driving customer satisfaction, and delivering measurable business results
- Expertise in navigating the complexities of value-based care models, including MSOs, ACOs, risk-bearing entities, and utilization management
- Customer-orientation and start-up ready mindset; comfortable with ambiguity
- Highly collaborative and experience participating in team-led sales models
- Experience working with cross-functional teams; project management experience a plus
- Excellent strategic communication skills equally adept at presenting prepared materials
- And speaking to relevant topics extemporaneously
- Adept at shifting between operational and strategic mindsets, leveraging systems thinking
- To prioritize those activities that will most effectively solve your clients’ most important
- Problems
- Highly organized with a systematic approach to time management
- Willingness to travel up to 25% of time
What the job involves
- Cohere is looking for an experienced Sr Manager, Client Success of Value Based Care
- In this role, you will play a pivotal role in the growth and success of Cohere's value-based care solutions
- You will act as both a solutions architect and a Sr Client Success Manager, ensuring our platform is expertly tailored to meet client needs while building long-term, trusted relationships
- You will work closely with both prospective and existing clients, understanding their needs and challenges, and leveraging your expertise in our platform's clinical and technological capabilities to promote standardized solutions, while also crafting tailored solutions when needed
- You will also own the end-to-end customer relationship post-sale, ensuring seamless implementation, customer success, and continued value delivery
- Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles
- We believe that diverse, inclusive teams make the most impactful work
- Build and nurture relationships with key stakeholders within client organizations, driving insights into their operations and ensuring the value of Cohere’s solution is fully realized
- Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone
- Work closely with the growth team to refine sales operations, improve internal processes, and ensure scalability as Cohere expands into new markets and customer segments
- Support post-sale efforts to ensure smooth client onboarding, integration, and long-term success
- Assist in the development and implementation of best practices, tools, and processes that enhance both the client experience and operational efficiency
- Collaborate with the sales and activation team to design and scope customized solutions for prospective clients in the value-based care market
- Develop a deep understanding of customer needs and Cohere’s platform, including clinical workflows and technology components
- Lead complex solution design processes, translating customer requirements into actionable proposals and statements of work
- Work closely with internal teams (e.g., client success, product, operations, etc.) to ensure that client needs are properly communicated and incorporated into solutions
- Serve as the bridge between client success, and commercial/ operational functions, ensuring a seamless handoff from sales to implementation
- Develop a deep understanding of each client’s organizational structure, business objectives, and opportunities for improvement, translating that understanding into a customized value proposition that Cohere can deliver against
- Act as the client advocate within Cohere, ensuring their needs are met while also acting as the subject matter expert on value-based care solutions. Provide thought leadership to clients, advising them on market trends, best practices, and how to leverage Cohere’s platform to achieve their goals
- Document and share key account strategy, insights, and updates across internal teams, including areas of risk, opportunities, and progress of monthly/quarterly initiatives
- Become an expert in market trends impacting risk-bearing entities, including MSOs, IPAs, ACOs, care management, digital health, and interoperability, and apply that knowledge to both client solutions and internal strategy
- Work with actuarial teams to quantify potential savings and value for prospective clients, creating business cases that demonstrate ROI and impact
- Partner with growth and product leaders to contribute to the development of Cohere’s strategy for expanding into the value-based care market, translating customer feedback into potential new product offerings or enhancements
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination, and administrative complexity. Cohere Health blames this on the prior authorization process, a time-consuming manual system that the company aims to modernize with its CohereNext platform.
Cohere Health's platform automates the authorization process to help avoid care delays and friction between parties, while also providing analytics to identify the most suitable physicians and care paths for the patient. While there are a host of other solutions that also automate these tasks, Cohere claims to stand out by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. By securing impressive funding, the company has been able to scale beyond its pandemic-era initial success, to be recognized as a top player in the space. Its latest release is "Cohere Unify", an end-to-end solution for administrative efficiency that is driven by advanced analytics and AI/ML algorithms.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2024
$50m
LATE VC
Apr 2021
$36m
SERIES B
Total funding: $106m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company values
- Purpose drives performance: We’re passionate about bringing together the science, technology, and expertise to better guide outcomes and experiences for patients.
- Rethink the status quo: We’re committed to simplifying healthcare, breaking down silos, and building a more efficient collaborative process for patients, physicians, and health plans.
- Embrace humility: We learn with intent, we ask questions, we adapt and recognize that the way forward is rarely a straight path. As innovators, we welcome ambiguity and thrive in uncertainty.
- Connect, collaborate, cohere: It’s not just our name, it’s how we work – we respect and trust the insights, intelligence, and thoughtfulness of those we work with..
Company HQ
West End, Boston, MA
Articles
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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