Partner Success Manager, Podium Education
No relocation necessary
Experiential education company for universities
Be an early applicant
Experiential education company for universities
101-200 employees
Be an early applicant
No relocation necessary
101-200 employees
Company mission
To supercharge student outcomes.
Role
Who you are
- This role is ideal for someone who excels at cross-functional collaboration, structured communication, and data-informed partner stewardship
- 3+ years in customer success, account management, or higher education partnerships
- Experience managing scaled portfolios and delivering consistent partner outcomes
- Demonstrated success collaborating with Sales to drive renewals and/or expansion opportunities
- Skilled collaborator across Ops, Marketing, and Sales functions
- Proficiency in Salesforce and comfort managing partner-facing systems
- Strong time management and communication skills—clear, consistent, and strategic
- Bonus: Experience navigating registration, program planning, or academic delivery in edtech/higher ed
What the job involves
- As a Partner Success Manager, you own the strategic experience for a portfolio of renewal partners
- Your goal is to ensure smooth, consistent delivery each term—using structured systems and scalable touchpoints to drive retention, satisfaction, and operational clarity
- You’ll own the academic and strategic experience while collaborating with Partner Operations, Enrollment, and Marketing to make the complex feel simple for partners
- You’ll also support Sales and Growth leads in identifying new opportunities
- In addition, you will play a direct role in advancing renewal readiness by surfacing retention risks early, driving toward clear commitments and scope alignment, and helping partners articulate internal wins through shared data, reporting, and advocacy tools
- Own the partner relationship across a portfolio of scaled renewals
- Lead annual planning, key term-based touchpoints, and in-term communications
- Deliver end-of-term snapshots and end-of-year reports that support retention and expansion
- Maintain up-to-date records in Salesforce and other databases
- Manage scopes of work and ensure alignment to agreed program structure
- Prepare partner champions and stakeholders with the right data and stories support internal advocacy and renewal success
- Coordinate with Partner Ops on registration setup, billing, census, and IOR access
- Ensure clean campaign launches via standard processes and QA flows
- Track registration and engagement data via dashboards and partner check-ins
- Monitor trends in enrollment, engagement, and delivery performance across partners
- Surface potential risks, gaps, or expansion opportunities to the assigned Sales/Growth lead
- Collaborate on renewal strategy, helping define terms, timing, and value narrative
- Collaborate with Enrollment to ensure partners are aligned to campaign timelines and setup expectations
- Troubleshoot and help resolve critical enrollment blockers in partnership with Enrollment and Partner Ops, navigating internal systems and institutional constraints to mitigate friction and support student conversion
- Work with Marketing to explore and expand co-marketing opportunities on campus, engaging key influencers such as academic advisors, faculty, career services, and other enrollment stakeholders
- Co-develop a socialization playbook with Marketing to help partners promote the program across campus and activate internal champions
- Support execution of the playbook with partners, adapting strategies to their institutional context and priorities
- Maintain and update each partner’s unique value proposition in collaboration with Marketing and Enrollment to reflect program goals, differentiators, and student outcomes
- Assist Marketing Campaign Managers in understanding institutional nuances and identifying strategic marketing opportunities that drive awareness and conversion
- Contribute to Partner Success documentation, FAQs, and lifecycle playbooks
- Maintain clarity on partner data and reduce escalations through clean systems use
- Support testing and adoption of scalable engagement tools
Our take
College students often face the challenge of lacking real-world experience, making it difficult to land their first job. This can be particularly true for students who don't have connections or access to internship opportunities.
Podium Education tackles this problem by providing undergraduate students with real-world project-based experiences through its university network and career accelerator platform. Partnering with over 60 universities and leading corporations like Intel, Podium allows students to build in-demand skills in areas like digital marketing, coding, and data analytics.
To further strengthen its reach and impact, Podium recently acquired Untapped, an all-in-one early career talent platform connecting students with top companies like JP Morgan and Stripe. This acquisition brings together Podium's extensive university network with Untapped's vast employer network, ultimately, positioning Podium to become a leader in experiential education.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2022
$20m
SERIES B
Oct 2020
$12m
SERIES A
Total funding: $32m
Company benefits
- 401k, health, vision, and dental insurance package
- Unlimited paid time off
- Excellent birthing and bonding leave policies
- Monday team lunches
- Extremely passionate and intelligent colleagues
- Super cool offices, if you live in Austin or Phoenix
- Monthly team events
- Have a massive impact on the lives of others, every day
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Brooks Morgan
(Co-Founder & CEO)Previously the founder and CEO of GetAccepted (acquired by The Princeton Review). They also served as the CRO at The Princeton Review, COO at Uversity, and worked in VP, BD, and Sales at Infegy.
Alex Ricken
(Co-Founder & CPO)Previously a Director of the Global Freshman Academy at EdPlus at Arizona State University. Prior to this, they held Directorial roles at Kaplan Test Prep and served as the COO at Grockit.
Christopher Parrish
(Co-Founder)Previously worked at 2U in various roles, including Director of Strategic Operations and Senior Vice President. Prior to this, they worked at McGladrey and Bank of America.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Podium Education