Product Data Analyst, Docplanner

• The ideal candidate has prior experience in a similar role and feels confident operating within a complex, fast-paced product organization, ideally in the SaaS industry
• You are curious by nature, and you love to ask and answer questions and dig into data
• You like to describe the world with number systems
• You have an excellent understanding of statistics
• You enjoy constant learning and high autonomy
• You enjoy being part of a diverse analytics team
• You are familiar with complex Product organizations in the SaaS market
• 3+ years of relevant experience in analytics, working with business KPIs and metrics, of which 2+ years working closely with product managers and user research teams (Bonus: Experience in working on financial products)
• You are familiar with the tools that we use:
• Fluency in SQL (essential)
• Data visualization tools such as Tableau, PowerBI or similar (essential)
• Familiar with event-tracking tools such as Google Analytics, Amplitude or similar (essential)
• Familiar with Python and its ecosystem of Data Science libraries
• Experience working with data warehouses (Redshift, Bigquery etc.)
• Great communication skills and stakeholder management. You are able to communicate your data insights in a clear and concise manner
• Fluent in manipulating, transforming, and reshaping data, preferably from multiple data sources
• Doing root-cause analysis, applying statistical concepts like regressions, and proving correlations and causation
• Contributing to data warehouses, creating aggregated data sets, general understanding of data pipelines and flows
• Experience running A/B Tests and interpreting the results

Desirable

• As a Product Analyst at Docplanner, you will play a key role in generating insights that drive product decision-making and help our product teams achieve their goals through the smart use of data
• In this position, you will take full ownership of your team's key metrics and collaborate closely with a variety of stakeholders to generate and test hypotheses
• You'll work alongside a passionate team of product analysts, researchers, product managers, developers, and designers to identify new opportunities for collaboration and continuous product improvement
• Right now, we’re looking for a Product Analyst to join our Payments team, where we are redefining how payments work in healthcare — offering you the chance to solve real-world, complex challenges at an impressive scale
• You’ll contribute to transforming the payment experience for millions of patients and doctors
• From booking appointments to creating a seamless post-visit checkout, you'll help build flexible, intuitive tools that make healthcare payments frictionless
• Create and maintain dashboards, analyses, and forecasts related to our team’s main metrics. You own part of the business reporting for this domain
• Work with higher management, business stakeholders, and researchers to create and validate hypotheses from both a qualitative and quantitative perspective
• Manipulate and transform large data sets to bring new insights and perform root-cause analysis
• Effectively communicate and present findings, insights, and recommendations to various stakeholders and a wider audience
• Strategy: Help shape our product strategy with data-driven insights, defining our main metrics and customer journeys
• Work closely with Data Engineering to maintain and improve data sources used in some of our main dashboards
• Ensure the visibility of customer interactions by defining specs for software instrumentation and provide access to enable your stakeholders to take decisions based on product usage and interactions
• Analyze funnels and Conversion rates, and validate hypotheses by taking the lead on experiments and A/B Tests