Data Reporting Analyst, Klaviyo
EMEA
£40-60k
3+ days a week in office
The only CRM built for B2C
Job no longer available
The only CRM built for B2C
1001+ employees
Job no longer available
£40-60k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Proven 3+ years of experience as a BI analyst or similar role, preferably in the SaaS industry
- Extensive, demonstrable experience reading and writing complex SQL queries for data collection and analysis including using visualization platforms such as Tableau, Power BI or similar (essential)
- Scripting experience using Python and bash (essential)
- Experience using or ingesting data from Splunk, Snowflake and other monitoring tools (essential)
- Experience of supporting those around you through coaching and mentoring experienced analysts within a fast paced and dynamic environment
- Experience of working with business areas to understand and interpret their requirements
- Be curious, innovative, creative and agile, developing and championing new ideas, identifying opportunities, and learning fast along the way
- Demonstrate initiative and commitment for results and the ability to set priorities and manage multiple initiatives
- Strong time-management skills, with the ability to prioritize tasks, meet deadlines, and adapt to changing project requirements and timelines
Desirable
- Knowledge of security and IT frameworks such as NIST, ISO 27001, CIS Controls, SOC2, PCI-DSS, ITIL, COBIT and experience with wikis, especially Atlassian Confluence
- Experience in information security and IT practices around services, cloud infrastructure, hosting and platforms
What the job involves
- An exciting opportunity within the Global CISO Strategy (GCS) team whose mission is to ensure the safety and security of our customers, partners and Klaviyos as well as deliver best in class technology solutions, infrastructure and services
- Your role will be to design, implement and manage data analytics and reporting dashboards using strategic tooling and processes, ingesting data from a wide range of CI&SO organization’s key source systems through APIs and creating management level reports and having those published for company wide consumption
- You’ll be responsible for managing the analytics and reporting dashboards in CI&SO and providing solutions to take us into the future using tools to create trusted, robust and reliable reports that’s easy to access and understand
- You’ll work closely with IT and security experts to understand the data, ensuring it’s accurate and governed
- You will be expected to provide technical leadership, coaching, and mentoring to help grow collective capability
- Develop and own an effective and comprehensive reporting dashboard with visualizations, reports, and analysis that reflect the source of truth in terms of performance monitoring for the CI&SO organization
- Collaborate with and support stakeholders across the CI&SO organization ensuring alignment on business metrics and source standardization
- Enable automated and accurate reporting of CI&SO metrics in forums such as Monthly Projects and Services Meetings, PMO Reviews, Strategic Initiatives and Board Materials
- Support our CI&SO organization with analytical support to assist in data driven problem solving
- Identify potential risks based on trends and communicate those insights back to the organization
- Support the management of strategic programs and initiatives and work with GTS and GSS to establish and align on business impact sizing
- Stay up-to-date on industry trends, best practices, and emerging technologies in our competitive landscape
Salary benchmarks
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
2 people
Meet Blake, Manager of New Hire Onboarding
Our mission
Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Income protection of 50% of your salary for up to 5 years
- Professional coaching or wellness support through Modern Health
- Through Cyclescheme, you can purchase a bicycle and accessories, up to £2500, and make payments through salary sacrifice over a 12-month period.
- Financial wellbeing coaching via Bippit
- 28 days holiday
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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