Senior Strategy & Operations Associate, Maven Clinic
$123-140k
More information about location
Virtual clinic for women's and family health
Be an early applicant
Virtual clinic for women's and family health
1001+ employees
Be an early applicant
$123-140k
More information about location
1001+ employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role
- Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required
- Strong analytical instincts: you're comfortable digging into large datasets, building models in Excel or Google Sheets, and have experience with SQL or BI tools (Looker, Tableau, etc.)
- A track record of running projects end-to-end — you set the timeline, manage stakeholders, resolve blockers, and drive to completion
- Comfort operating in ambiguity: you can get started with an incomplete picture, make smart assumptions, and adjust as you learn more
- A builder's mentality — you see a broken process and your first instinct is to fix it, not just document it
- Clear, concise communication skills; you can distill complex problems into crisp summaries for both operational and executive audiences
- High ownership and low ego — you take the work seriously, act with urgency, and are just as willing to do the unglamorous execution work as the strategic thinking
- Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency
What the job involves
- Maven is looking for a Senior Strategy & Operations Associate who will serve as a key problem-solver and builder on our Consumer operations team
- This role sits at the intersection of operations strategy and hands-on execution — owning projects end-to-end, using data to find the root cause of complex issues, and building scalable processes in a fast-moving environment
- You will report to the Director of Operations, New Ventures and work closely with cross-functional partners in Product, Clinical, Data, Workforce Planning, and Member Operations to improve the way Maven delivers care to its members
- Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
- Drive operational readiness for new Consumer product and service line launches — partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
- Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
- Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
- Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
- Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its digital health model is intended to make healthcare services more accessible, supporting those that have been marginalized by the traditional healthcare system.
The company's online pregnancy, fertility and pregnancy clinic gives its users access to holistic care. As part of the burgeoning digital health market, Maven is not without competitors, but where it stands out is in focussing on underserved groups.
Maven has received significant funding and continues to expand its services, for example into the treatment of postnatal depression and the earlier identification of pregnancy risks. As the company grows, it will continue to focus on enhancing its cultural flexibility as it expands support networks across all stages of family and reproductive life.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 27 more jobs at Maven Clinic