Senior Product Engineer, charles

AI Agents

Salary not provided

Offers VSOP (virtual stock options)

TypeScript

GCP

Python

Java

Node.js

Rust

Senior and Expert level

Berlin

3-4 days a week in office

Conversational commerce SaaS

Be an early applicant

Conversational commerce SaaS

101-200 employees

B2BCommunicationCustomer serviceSaaSData IntegrationSales

Be an early applicant

Salary not provided

Offers VSOP (virtual stock options)

TypeScript

GCP

Python

Java

Node.js

Rust

Senior and Expert level

Berlin

3-4 days a week in office

101-200 employees

B2BCommunicationCustomer serviceSaaSData IntegrationSales

Company mission

To empower brands to leverage end-to-end relationships with their consumers using the power of conversational commerce.

Job

Company

Role

Who you are

5+ years of experience in software engineering
Proficiency in Node.js, TypeScript (preferred) or another high-level programming language (Java, Go, Rust, Python)
Product and business sense: You understand customer needs and focus on solving the right problems, not just building technically interesting solutions
Experience or strong interest in working with LLMs and AI to build products (prompt engineering, AI APIs, understanding practical limitations)
Experience deploying and managing applications on cloud platforms, preferably GCP
A testing-first mindset with strong monitoring skills and the ability to write reliable, scalable code
Data-driven decision-making and creativity in problem-solving
Strong communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
Mentoring skills to help the whole team grow as we scale
Meeting all requirements is not necessary to apply. We encourage candidates who meet some but not all of these qualifications to submit their application

Desirable

Familiarity with data protection regulations such as GDPR and designing compliant data architectures
Previous experience in B2B SaaS startups
Previous experience in AdTech / MarTech

What the job involves

As a Senior Product Engineer at charles, you'll help drive our product and infrastructure forward, enabling us to revolutionize conversational AI
You'll work closely with other Engineers, Product, and Design to build scalable, high-performing systems that solve real customer problems
Your contributions will result in reliable, data-driven solutions that support millions of users and push the boundaries of AI-driven messaging commerce
Identify and solve high-impact problems using product and business judgment to prioritize what matters most
Build and iterate on AI-powered conversational features, leveraging LLMs to create meaningful customer experiences
Extend the Charles API to integrate messaging with CRMs, CDPs, and shop systems
Write clear, maintainable documentation and ensure reliable, well-tested code
Monitor systems for performance and implement data-driven improvements
Review your peers' code and contribute to the company's growth
Break product initiatives into small technical deliveries and estimate workload

Our take

Building strong relationships with customers is vital to any eCommerce business, but this is no easy feat. charles solves this problem with its innovative Conversational Commerce platform.

Conversational Commerce utilises chat services like WhatsApp, optimising them for customer communication and integrating them into sellers’ platforms. This makes it easier for businesses to directly engage with their customers, improving consumer spend by up to 60% and driving up customer loyalty.

Conversational Commerce is big business in markets like China, but its adoption in Europe and elsewhere is relatively new. With its significant funding and streamlined, all-in-one solution, charles is well-placed to gain a leading position in this promising new market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

51% employee growth in 12 months

Trustpilot (3.4)

Company

Funding (last 2 of 3 rounds)

Jul 2022

$23.3m

SERIES A

Apr 2021

$7.5m

SEED

Total funding: $31.9m

Company benefits

Be part of an ambitious tech company & team shaping the C-Commerce world
Full time employees receive ESOP to have the opportunity to share ownership and success of Charles
BVG employee offers
Personal Trainer
Virtual Yoga and Meditation sessions
Company lunch on Thursdays
High level of responsibility and space to develop
A friendly, open, multi-cultural work environment
A great office in the heart of Berlin Mitte

Company HQ

Mitte, Berlin, Germany

Leadership

Andreas Tussing

(CEO & Co-Founder)

Co-founded Spotted. Worked as an associate partner at McKinsey & Company for six years before founding Charles.

Artjem Weissbeck

(Chairman & Co-Founder)

Previously co-founded Kapten & Son.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 1 more job at charles