Senior Product Engineer, charles

• 5+ years of experience in software engineering
• Proficiency in Node.js, TypeScript (preferred) or another high-level programming language (Java, Go, Rust, Python)
• Product and business sense: You understand customer needs and focus on solving the right problems, not just building technically interesting solutions
• Experience or strong interest in working with LLMs and AI to build products (prompt engineering, AI APIs, understanding practical limitations)
• Experience deploying and managing applications on cloud platforms, preferably GCP
• A testing-first mindset with strong monitoring skills and the ability to write reliable, scalable code
• Data-driven decision-making and creativity in problem-solving
• Strong communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
• Mentoring skills to help the whole team grow as we scale
• Meeting all requirements is not necessary to apply. We encourage candidates who meet some but not all of these qualifications to submit their application

Desirable

• As a Senior Product Engineer at charles, you'll help drive our product and infrastructure forward, enabling us to revolutionize conversational AI
• You'll work closely with other Engineers, Product, and Design to build scalable, high-performing systems that solve real customer problems
• Your contributions will result in reliable, data-driven solutions that support millions of users and push the boundaries of AI-driven messaging commerce
• Identify and solve high-impact problems using product and business judgment to prioritize what matters most
• Build and iterate on AI-powered conversational features, leveraging LLMs to create meaningful customer experiences
• Extend the Charles API to integrate messaging with CRMs, CDPs, and shop systems
• Write clear, maintainable documentation and ensure reliable, well-tested code
• Monitor systems for performance and implement data-driven improvements
• Review your peers' code and contribute to the company's growth
• Break product initiatives into small technical deliveries and estimate workload