Digital Support Specialist, NYMBUS

Salary not provided

• Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates. + Annual Cash Bonus and Equity Options commensurate with the role level and experience

Junior and Mid level

Remote from US

More information about location

Digital banking technology solutions

Open for applications

Digital banking technology solutions

201-500 employees

FintechB2BEnterpriseBankingFinancial ServicesSaaSData Analysis

Open for applications

Salary not provided

• Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates. + Annual Cash Bonus and Equity Options commensurate with the role level and experience

Junior and Mid level

Remote from US

More information about location

201-500 employees

FintechB2BEnterpriseBankingFinancial ServicesSaaSData Analysis

Company mission

To provide the access, experience, and value needed to enable great financial services for all.

Job

Company

Role

Who you are

Associate’s Degree or equivalent experience in a related field
2+ years of relevant experience in the financial industry
Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.)
Working knowledge of computer hardware and software systems, and diagnostic utilities
Expert communication and documentation skills, both verbal as well as written
Strong technical training skills and detail oriented
Exceptional interpersonal and client engagement skills
Proven analytical and problem solving abilities
Ability to prioritize work to meet deadlines
Maintain flexibility in schedule to allow for occasional travel

What the job involves

The Digital Support Specialist supplies a multi-faceted approach to providing support for our Launch clients
Digital Support Specialists will be responsible for monitoring, reviewing and approving customer applications submitted through our retail account onboarding platforms
A Digital Support Specialist will demonstrate good decision making abilities, mitigate risk and ensure contractual Service Level Agreements are adhered to
This role also serves a part of the Digital Support Team by fielding all incoming customer phone calls and various forms of digital communication from Nymbus Launch clients
This position is responsible for solving customer issues, performing various account maintenance requests and providing additional support as necessary to create a seamless one touch resolution for each customer
This role also requires a high level of dedication to providing excellent customer service both over the phone and through various digital channels
This position requires schedule flexibility in order to meet the Company’s scheduling demands of a 24/7/365 Contact Center
Efficiently answer inbound calls, secure messages and other communications from digital bank clients
Accurately manage communication for new digital bank customers related to new account onboarding
Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively
Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries
Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted
Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies
Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement
Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills
Actively participate in coaching and feedback sessions by setting goals and achieving results
Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions
Perform all other related duties as required or assigned

Our take

Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.

By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable. Looking forward, the company's 2024 round of funding will be implemented to achieve sustainable growth. It's set to break into new markets and further expand its suite of banking tech applications and operational resources.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

4% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 6 rounds)

May 2023

$70m

SERIES D

Aug 2021

$3m

LATE VC

Total funding: $178m

Company benefits

Employer Paid Medical and Dental Insurance
Healthcare and Dependant Care Flexible Spending Accounts
Nymbus Awards and Recognition
Retirement Plan Services / 401(k)
Parental and Disability Leaves
Time Off and Company Holidays
Flexibility of being Fully Remote
Collaborative Environment

Company HQ

Downtown, Jacksonville, FL

Leadership

Jeffery Kendall

(Chairman & CEO, not founder)

Current Member of the Forbes Finance Council and YPO. Former Executive VP of North American Sales at Temenos.

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