Content Designer, Lloyds
Agentic AI, 6 Month Fixed-Term Contract
£72.7-80.8k
+ An annual performance-related bonus + Share schemes including free shares
More information about location
2 days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£72.7-80.8k
+ An annual performance-related bonus + Share schemes including free shares
More information about location
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- A minimum 5 years experience as a UX writer, conversation designer, or content designer
- Agenctic AI experience would be massively beneficial
- Familiarity working in a complex landscape – ideally financial services
- A collaborative attitude ready to be a part of a busy multi-disciplinary team
- Flexibility in writing on-brand content in multiple tones of voice
- Confidence in writing concise, clear and consistent copy for different channels
- The ability to influence and manage multiple customers across product, risk, legal and branding teams
- Experience using and collaborating in Design platforms, such as Figma
What the job involves
- We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day
- Within this team, you’ll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do. You’ll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics
- Create engaging, readable, accessible content that gives our customers great digital experiences
- Develop genuine empathy for people, understanding their needs, aspirations and challenges
- Take ownership as the content expert in an agile environment
- Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences
- Share expertise to help shape the overall design approach
- Provide consistency in the way we have conversations with customers across topics and touchpoints
- Promote and demonstrate how effective writing helps customers
Application process
- End Date: April 2, 2026
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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