Senior Account Manager, Voiceflow
+ Equity options
1 day a week in office
AI chatbot developer platform
Be an early applicant
AI chatbot developer platform
21-100 employees
Be an early applicant
+ Equity options
1 day a week in office
21-100 employees
Company mission
To democratise conversational AI – making conversation design easy, collaborative, and accessible to anyone (no matter their technical background).
Role
Who you are
- 10+ years of experience in account management or related enterprise relationship roles
- Proven track record of driving renewals, expansions, and long-term customer growth in a SaaS or enterprise environment
- Strong understanding of conversational AI technologies and their business applications
- Experience managing technical projects and working with technical stakeholders (engineers, developers, CIOs, CTOs)
- Expertise in consultative selling, value articulation, and strategic account planning
- Excellent communication and presentation skills, with the ability to engage and influence C-level executives
- Data-driven mindset with a focus on continuous improvement and risk mitigation
Desirable
- Experience in Conversational AI, SaaS, or enterprise software
- Background selling and enabling technical products with rich integrations
- Strong project management and organizational skills
- Experience building and scaling account management systems and processes
- Builder mentality, comfortable in unstructured environments, and willing to act as a player/coach when needed
What the job involves
- We are seeking a strategic and results-driven Account Manager to own and deepen customer relationships, drive renewals, and unlock expansion opportunities for our enterprise customers
- This role is critical in ensuring our customers maximize the value of Voiceflow’s platform by delivering successful AI agents, identifying new use cases, and building long-term, consultative partnerships
- The Account Manager, Enterprise will report directly to the Head of Revenue
- Serve as the primary point of contact and trusted advisor for key customer stakeholders, building strong, strategic relationships
- Develop and execute account plans to ensure successful renewals, maximize customer lifetime value, and drive expansion across multiple use cases
- Drive Renewals and Expansion
- Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
- Utilize a consultative approach to understand customer business goals and align Voiceflow solutions to their evolving needs
- Oversee the end-to-end delivery and adoption of AI agents, working closely with Solution Delivery and Product teams to ensure customer success criteria are met
- Collaborate with Solutions Consulting to operationalize best practices and streamline agent deployment
- Analyze customer data, usage, and business objectives to uncover trends, risks, and opportunities for growth
- Develop and refine account management frameworks and processes to support scalable growth
- Partner with Sales, Solutions Consulting, and Product Management to align on customer goals and deliver a seamless customer experience
- Champion the voice of the customer internally to influence product and service improvements
Our take
The global Autonomous AI and Autonomous Agents market is expected to expand over 40% by 2028, with this billion dollar space dominated by ever-evolving discoveries and possibilities. Voiceflow is a collaborative chatbot development platform that enables conversational AI teams to build and launch AI agents more easily.
The company provides tools and data to train AI agents, alongside supporting the building of agents from scratch. The founding team's experience in product teams has led the company to steer away from the format of already established AI developer platforms, that Voiceflow deems “clunky” compared to its own.
Recent funding will allow the company to continue to advance its generative AI-powered features and customer service agents moving forward. It boasts over 100,000 users from over 450 companies, which is testament to the quality of its services, and suggests Voiceflow should continue on it’s upward trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2023
$14.7m
LATE VC
Apr 2023
$15m
EARLY VC
Total funding: $54.6m
Company benefits
- Work with a well-funded yet small, hard working team filled with brilliant passionate people
- Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing
- You choose where you work – from your home, the beach, an office, or through our WeWork global membership program
- Bi-weekly Team All-Hands, Social Hours, offsites, and more. Keeping our teams engaged, even in the remote world
- Supporting continued growth with Learning & Development and Lunch & Learn opportunities
- WFH equipment budget and paid development - we’ve got you covered!
- Realistic company valuation that gives your equity real, meaningful upside
- Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product
Company HQ
Wellington Place, Toronto, ON
Leadership
Braden Ream
(Co-founder & CEO)Currently a Board Member for NEXT Canada. Previously founded and worked as CEO for Flare Software.
Tyler Han
(Co-founder & CTO)After graduating with a Bachelors in Computer Science, went on to become a Full Stack Developer for the University of Toronto before co-founding Voiceflow.
Michael Hood
(Co-founder & Head of Product/Design)Previously worked as Lead Designer at Launch Pop, and was selected for the Next 36 Entrepreneur 2018 Cohort.
Andrew Lawrence
(Co-founder)Was also selected in the 2018 cohort for the Next 36 Entrepreneur and previously co-founded Hypercare.
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