Customer Onboarding Representative, Sensorfact
German Speaker
4-5 days a week in office (Utrecht, Netherlands)
Smart monitoring solutions for industry
Open for applications
Smart monitoring solutions for industry
201-500 employees
Open for applications
4-5 days a week in office (Utrecht, Netherlands)
201-500 employees
Company mission
To reduce waste in industrial companies.
Role
Who you are
- We are looking for an ambitious colleague who gets energy from creating value with our customers!
- InN this position, it is important that, in addition to interacting with customers, you also enjoy being in contact with various departments within Sensorfact, such as Sales, Operations and Consultancy
- Preferably 6+ months relevant work experience (e.g. in previous sales or customer success/support positions), but also suitable for starters/recent graduates
- Fluency in German, at a native or equivalent level and Business-level proficiency in English
- You are a problem solver, have a proactive attitude and like to take the initiative
- You seek the responsibility and independence that comes with working in a scale-up and you are excited to be part of our growth
- Availability of 32-40 hours per week
What the job involves
- The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process
- As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service
- You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them
- Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily
- As the point of contact for our customers, you manage to find a solution for all questions and technical challenges
- Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities
- Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimising the onboarding process
Our take
With a vision to reducing the waste generated by industrial processes, Sensorfact supplies monitoring systems to manage energy, gas, and water usage, as well as predictive maintenance for preventing machine failure.
Utilised by manufacturers worldwide, including the likes of Dunlop and Mitsubishi, Sensorfact's products empower its clients to take control of classically wasteful processes, and make changes where they will have the most impact.
Serving over 50 countries worldwide, Sensorfact has already contributed hundreds of GWh of savings, equivalent to the annual energy consumption of more than 30,000 households, and, with the ambitious aim to become the leading smart IoT platform for industrial SMEs globally, it will certainly be an interesting company to keep an eye on.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2023
$29.2m
SERIES B
Jan 2022
$15.2m
EARLY VC
Total funding: $51m
Company benefits
- Grow with us - Sensorfact is one of the fastest growing scale-ups in the Netherlands
- Freedom & flexibility, so that you can take responsibility for your work
- We measure the happiness of our employees every quarter and take initiatives to improve it
- Contribute to our ambition to eliminate industrial waste, for a more sustainable world
- Our employees can work remotely (from abroad) for two months a year
- Pension
- Budget for your home office, laptop, telephone allowance, and travel allowance
- Training & fun team activities, and a Sensorfact hoodie
Company HQ
Nicolaas Beetsstraat 216-222, Utrecht, Utrecht 3511 HG, Netherlands
Articles
Leadership
Pieter Broekema
(Founder & CEO)Co-founded Dexter Energy. Former President of the Young Energy Specialists & Development Co-operation.
People progressing
Mariana joined Sensorfact in November 2024 as a Sales Development Representative for Spain. In just 7 months, she was promoted to Sales Team Lead, where she oversees a team of SDRs.
Levina joined in October 2024 as a Sales Team Lead for the DACH & Benelux markets. Within 4 months, Levina received a promotion to Sales Development Director for our high growth Italian market.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Sensorfact
- Sensorfact is an equal opportunity employer with a diverse team representing over 50 nationalities.
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