Customer Onboarding Specialist, Hostaway
French Speaker
+ Equity
Vacation rental software for property managers
Job no longer available
Vacation rental software for property managers
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To partner with property managers in the growth of their business by providing solutions to achieve their goals.
Role
Who you are
- This position requires a deep understanding of customer engagement and a passion for delivering outstanding service
- At least 2 years of experience in customer onboarding or customer success within the SaaS industry
- Native-level fluency in French and professional proficiency in English are mandatory. English is our company language used internally
- Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail
- Strong interpersonal skills and the ability to create a positive first impression with new customers
- Excellent communication, presentation, and training skills
- Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment
- Strong problem-solving skills and the ability to think critically
What the job involves
- As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one
- You will also become an expert user of all Hostaway products
- As we continue to grow and expand into new territories we need Customer Onboarding Specialists who have native level proficiency in certain languages. Right now we see excellent growth in French-speaking markets and need to hire someone with native-level French language skills
- Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success
- Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities
- Develop customized onboarding materials and resources in both French and English
- Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process
- Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process
- Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement
- Serve as the primary point of contact for new French-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly
Our take
Hostaway is an all-in-one vacation rental software solution designed to help property owners streamline and grow their businesses. Hostaway’s product provides property owners a way to present their services to the wider market, making them available on different platforms through the use of its multi-integration software.
What makes Hostaway unique is its comprehensive property management ecosystem. Beyond just listings, the platform allows clients to manage their properties across a wide range of platforms, including Airbnb, Booking.com, and HomeAway. It also integrates with other key services like Stripe, Expedia, and Tripadvisor, offering customisable solutions that support the diverse needs of vacation rental hosts.
It also had impressive growth over the past five years, with revenue doubling to tripling each year. Alongside this, it raised substantial funding in 2024 to fuel its expansion across Europe and accelerate product development. This, in turn, resulted in Hostaway becoming the first Unicorn in the STR PMS sector. With its strong track record and clear vision for the future, Hostaway has a clear road ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
84% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$397.7m
GROWTH EQUITY VC
May 2023
$175m
GROWTH EQUITY VC
Total funding: $575.5m
Company benefits
- Company stock options provided to every role
- Career advancement opportunities
- Dynamic international culture
Company HQ
Kamppi, Helsinki, Uusimaa
Leadership
Marcus Räder
(Co-Founder & CEO)They have previously served as Product Manager and then Advertising Operations Manager at Kiosked, before moving to be Product Manager at Yousician.
Saber Kordestanchi
(Co-Founder & CSO)They co-founded OrumITC before moving to serve as a Software Engineer at booncon and then Kiosked. They were CTO and COO at Hostaway before becoming CSO.
Ken Weary
(COO)An accomplished international SaaS Executive and Operations Leader specializing in scaling B2B companies to new heights. They joined Hostaway in 2024 as COO.
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