Technical Support Engineer, Parloa
$50-80k
OTE
+ Equity
Conversational AI platform
Job no longer available
Conversational AI platform
201-500 employees
Job no longer available
$50-80k
OTE
+ Equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 2–4 years of experience in a customer-facing technical support or similar role, ideally in the tech or SaaS environment
- Strong collaboration skills and a supportive mindset toward teammates
- Proven ability to troubleshoot technical problems, identify root causes, and communicate solutions clearly
- Ability to thrive in a fast-paced and sometimes ambiguous environment, with a willingness to learn quickly and adapt to product changes
- Experience with ticketing and CRM tools
- Excellent communication skills in both written and spoken form, with the ability to tailor your message to technical and non-technical audiences
- Basic working knowledge of APIs, using logs, and debugging tools
- Nice to have: Basic understanding of JavaScript and/or TypeScript
What the job involves
- As a Technical Support Engineer at Parloa, you will play a key role in delivering exceptional customer experiences. As a vital link between our customers and our Conversational AI platform, you will help resolve technical issues, troubleshoot problems, and provide clear, solution-oriented guidance
- Our mission is to deliver empathetic and passionate customer service, aiming to exceed expectations by anticipating needs and offering proactive solutions. In this role, you will help educate our users and unlock the full potential of Parloa
- Analyze and promptly respond to customer queries related to the Parloa platform
- Develop deep expertise in our systems and evolve into an “Agent Builder”
- Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering, as well as external partners
- Take ownership of technical issues, drive them to resolution, and know when to involve senior engineers or product owners
- Proactively suggest improvements to elevate the overall customer experience
- Contribute to shaping and improving customer support processes within Parloa
- Help create and maintain runbooks, documentation, and best practices
- Collect structured feedback from customers and share insights with Product and Engineering
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $570.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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