Customer Support Specialist, Locus Robotics
Autonomous robots for warehouses
Job no longer available
Autonomous robots for warehouses
201-500 employees
Job no longer available
201-500 employees
Company mission
To transform commerce supply chains worldwide through the use of autonomous mobile robots.
Role
Who you are
- Experience in Help Desk, Technical Support or Customer Support role
- Remote support, full training, set schedule
- Perform multiple tasks concurrently and respond to emergency situations effectively
- Ability to effectively communicate technical/complex information both verbally and in writing
- Ability to troubleshoot and gather information on technical issues and escalate to appropriate internal teams following defined processes
- Strong written and verbal customer service communication skills
- Experience managing Windows environments, other systems
- AS or BS in Robotics, IT, CS, EE a plus, early career welcomed
- The successful candidate for this role will have a passion for helping internal and external customers with providing technical support to non-technical people in a professional environment
What the job involves
- Locus Robotics is seeking a Customer Support Specialist to join our Tier 1 support team in providing support and resolution on tickets from our customer's request and customer site end-users
- This role provides training and a strong foundation to build a career path with a growing team dedicated to the support and success of our customers
- Navigate and solve customer tickets relating to tier 1 and 2 technical issues
- Relay root-cause analysis on issues that arise on customer accounts
- Triage with internal Locus teams and resolve technical support issues relating to all aspects of our products in e-mail and phone consultations
- Work with engineering staff on difficult to resolve technical issues
- Create and maintain knowledge based articles on new issues that arise
- Actively and continuously update technical skills
- Work shift is Monday through Friday, 3:30PM - 12:00AM
Our take
Many order fulfilment warehouses rely on a combination of human workers and machinery to operate packaging assembly lines. However, these workflows are time-consuming and repetitive, showing the potential for human workers to be replaced with AI-driven robots.
Locus Robotics provides automated robotic technologies for fulfilment warehouses, offering a range of different robots for different workflows. Every robot outputs data that can be tracked and analyzed, and they can be installed rapidly and scaled depending on business size.
Whilst robots in warehouses is not a new concept, they are generally limited to warehouse giants such as Amazon. Locus Robotics, however, has taken a flexible and accessible approach to its technology, aiming to increase access and affordability so that smaller businesses can scale.
Having picked over three billion items across its network of customers, the company is well established. It has also seen significant funding which has supported international expansion. In the longer term, it has plans to consider an IPO, as long as market conditions allow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2022
$117m
SERIES F
Sep 2021
$50m
SERIES E
Total funding: $416m
Company benefits
- Career growth and personal development
- Flexible work environment (remote, hybrid or on-site)
- Competitive benefits and personal time off that are specific to the country in which you work
- Peer and company recognition programs
- Wellbeing and mental health resources
Company HQ
Wilmington, MA
Leadership
Rick Faulk
(CEO)Experience as CEO and Chairman of Intronis & Barracuda Networks from 2013 to 2016. CEO of Quiet Logistics from 2016 to 2018.
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