Senior Director of Revenue Operations, Loop Returns
$180-275k
OTE
+ Equity
Exchange and returns platform for Shopify brands
Open for applications
Exchange and returns platform for Shopify brands
201-500 employees
Open for applications
$180-275k
OTE
+ Equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- This role is for an experienced RevOps leader who can bring clarity, rigor, and strong execution to how we operate across Sales, Marketing, and Merchant Success
- 12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM Operations
- Director-level leadership experience with direct people management responsibility
- Proven experience scaling a B2B SaaS business through the $50M to $100M+ ARR range
- Deep expertise in analytics, reporting, and modeling, including forecasting, capacity planning, pipeline analysis, and unit economics
- Strong data visualization skills and experience with modern analytics tools
- Proven experience owning and optimizing CRM and GTM systems, with Salesforce experience strongly preferred
- Comfort working with technical tools and platforms, and a clear interest in applying AI to improve how teams operate
- Track record of close partnership with Finance and GTM leadership
- High ownership mindset with disciplined prioritization and clear decision-making across competing demands
- Experience operating in fast-moving, resource-conscious environments
- Strong executive communication skills and the ability to influence senior stakeholders
What the job involves
- Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To-Market organization as we enter our next phase of growth
- You will report to Loop’s CRO and lead an established Revenue Operations team. The foundation is already in place
- This role is about elevating how the function operates, strengthening analytics and insights, and creating a more disciplined, scalable operating model across teams
- This is a highly visible role that partners closely with GTM leadership, Finance, and Operations. Success in this role requires strong judgment, a high bar for ownership, and the ability to influence how decisions get made across the business
- Lead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel
- Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics
- Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics
- Own and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude)
- Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution
- Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams
- Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success
- Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scales
- Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale
- Lead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impact
- Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline
- Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focused approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, with substantial funding, Loop Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Founder & Board Director)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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