Support Engineer, Envoy
$90.1-101k
+ Equity
More information about location
4-5 days a week in office
Flexible workplace platform
Be an early applicant
Flexible workplace platform
201-500 employees
Be an early applicant
$90.1-101k
+ Equity
More information about location
4-5 days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- Independent, with a knack for identifying problems and the ability to solve them with minimal guidance
- Collaborative, able to work seamlessly with cross-functional teams
- Dedicated, with a strong work ethic and commitment to excellence in all tasks
- Inquisitive, always seeking to understand customer issues by staying connected with the support team
- 1-2 years of full-stack software development experience, preferably in Java, Javascript, Python, or Typescript
- 1-2 years of API-specific experience with HTTPS requests and Webhooks; able to troubleshoot API-related issues and work with structured data (e.g., JSON)
- 5+ years of general support and customer-facing experience
- Basic understanding of token-based and other authentication methods
- Ability to write intermediate SQL queries for deeper troubleshooting
- Familiar with version control (e.g., Git) and able to use basic commands
What the job involves
- As a Support Engineer at Envoy, your core mission will be to identify and solve intricate technical challenges that our customers and support team face
- You will play a pivotal role in understanding the technical nuances of our products, especially Envoy Integrations and APIs, as well as becoming a master of our internal tools
- Your insights and hands-on expertise will be essential to maintain a smooth experience for our developers and customers alike
- This position requires a proactive approach, the capability to independently troubleshoot problems, and collaborate effectively with cross-functional teams
- Become the primary expert on Envoy integrations & APIs, ensuring smooth deployment, documentation, and addressing any complex troubleshooting needs
- Manage all inbound developer support inquiries, escalating issues as needed to Developer teams
- Engage with Product & Engineering to identify, triage, and prioritize issues affecting our developer's platform
- Partner with the Support Engineering & Engineering teams to consistently update and maintain our externally hosted developer documentation
- Work closely with Envoy’s Technical Escalation Manager and our customers, developers, solutions engineers, and support staff to resolve intricate product issues and improve the overall customer experience
- Translate complex technical issues into clear actionable insights for upper management, acting as a crucial link between customers, developers, and our product teams
- Collaborate on tech stack deployments within the organization, continuously seeking opportunities to optimize our internal tooling and improve efficiency across platforms such as Intercom, Salesforce, Retool, Maestro, and Zapier
- Offer comprehensive, data-driven tool improvement suggestions and highlight core problems to our Engineering and other cross-functional teams
- Able to apply coding languages to write scripts to automate time consuming and mundane tasks
- Assist with high-severity P0 incidents with diligence until resolution, ensuring minimal disruption and swift recovery
Application process
- This application will only be open for two weeks!
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organize tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the managing and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Larry Gadea
(CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
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