IT Operations Specialist, Sendbird

$114-130k

macOS

Windows

GSuite

Okta

JIRA

Atlassian

Mid and Senior level

San Francisco Bay Area

4+ days a week in office (San Mateo, CA)

AI customer exprience platform for enterprise

Be an early applicant

AI customer exprience platform for enterprise

201-500 employees

B2BInternal toolsCommunicationSaaSAPI

Be an early applicant

$114-130k

macOS

Windows

GSuite

Okta

JIRA

Atlassian

Mid and Senior level

San Francisco Bay Area

4+ days a week in office (San Mateo, CA)

201-500 employees

B2BInternal toolsCommunicationSaaSAPI

Company mission

To power every meaningful conversation in the world - whether human to human, or human to AI.

Job

Company

Role

Who you are

This is the perfect role for anyone who is the "fixer" of computers, printer connections, and software accessibility. Troubleshooting is your game, and you like to keep your equipment in order. Process is a passion for you. Urgency with a smile is the way you role
Committed to providing excellent customer service
Empathetic and patient
Resourceful to a fault
A problem solver, not a problem bringer
Superb analytical, diagnostic, and troubleshooting skills
Experience with Jamf, Okta, Symantec Endpoint Protection, Jira (Atlassian), G Suite
In-depth knowledge of Jamf administration is a plus
Experience with Okta Lifecycle Management is a plus
Business-level English skills are highly preferred

What the job involves

The Sendbird Information Security team has an opening for an IT Support Specialist
As the IT Operations Specialist, you will be responsible for IT equipment maintenance, managing enterprise software licenses and seats, and implementing effective workflows and the Jira IT help desk ticketing system
Support and enhance IT policies and practices
Provide on-site and remote training and troubleshooting of IT systems and software to employees
Manage installations, upgrades, and configurations of hardware and software
Manage a multi-platform base of mostly Mac (OSX) using JAMF and PC (Windows) computers
Manage Okta & JAMF operations and integrate Okta with new software
Administer laptops, desktops, printers, switches, firewalls, phones, cameras, and software
Perform troubleshooting to diagnose and resolve problems related to IT equipment (mobile devices, laptops, network, VPN)

Our take

Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.

The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.

Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

27% employee growth in 12 months

Glassdoor (3.85)

Company

Funding (last 2 of 8 rounds)

Apr 2021

$100m

SERIES C

May 2019

$102m

SERIES B

Total funding: $273m

Company benefits

Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.

Company HQ

Downtown, San Mateo, CA

Leadership

John S. Kim

(Co-Founder & CEO)

John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.

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