Merchant Operations Generalist, Thanx
$20 - $22 USD per hour
Restaurant guest engagement software
Be an early applicant
Restaurant guest engagement software
21-100 employees
Be an early applicant
$20 - $22 USD per hour
21-100 employees
Company mission
To empower restaurants to drive profitable growth by delivering loyalty as a measurable business outcome.
Role
Who you are
- We are open to candidates located in United States with a proven record of working remotely
- You're comfortable using AI tools to accelerate your work, and you're excited about the opportunity to shape and improve the processes you operate, not just follow them
- 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS or the restaurant/retail industry
- Strong problem-solving skills with the ability to diagnose and resolve technical issues
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
- Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms
- Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to work more efficiently
- Experience driving process improvements, not just executing existing playbooks
- Proficiency in tools such as JIRA, Front, Zendesk, Google Sheets, Notion, Salesforce, or similar platforms is a plus
What the job involves
- You are detail-oriented, technically curious, and energized by building better ways to get things done. You'll ensure accurate and efficient merchant configurations, integrations, and issue resolution
- This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience
- New Location Onboarding & Expansions — Configure new merchant locations across loyalty, credit card, and POS integrations, ensuring seamless onboarding and system integration. Location expansions for existing merchants are a significant part of the workload
- Merchant Program Configuration — Set up and configure merchant programs to align with their business needs within the Thanx platform
- Credit Card Network Onboarding — Facilitate the onboarding process for credit card-linked loyalty programs (Visa, Mastercard, Amex), ensuring proper setup and compliance
- Integration Configuration — Configure and maintain integrations with POS systems (Toast, Square, and others) and third-party platforms for new and existing merchants
- Issue Investigation & Resolution — Diagnose and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners. This is a core part of the role and requires strong analytical thinking
- Process Improvement & Automation — Identify opportunities to enhance operational efficiency, build new processes, and document best practices. We actively use AI tools (Claude Code) and scripted automations to reduce manual work, and you'll be expected to contribute to that culture
Our take
Consumer expectations are at an all time high, and the way that brands facilitate engagement with their customers must be distinctive and authentic to the brand. That’s an extremely challenging task for brick and mortar retailers, like restaurants, competing in a digital age.
Thanx helps businesses like these with a multi-channel marketing platform that replaces and consolidates point solutions into a single loyalty-driving channel. Its distinctive strategy is to focus on delivering non-traditional loyalty programs, maximizing a sense of distinctive engagement that heightens brand-consumer relationships.
After a period of development, which included the acquisition of marketing and data insights platform ZeroStorefront, Thanx fully launched what it calls Loyalty 3.0 - that enables any brand to deliver sophisticated loyalty programs regardless of its size and scope. It has also partnered with Olo, an SaaS platform for restaurants, so that its users can take advantage of its Order, Pay, and Engage solutions on top of its own offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2016
$17.1m
SERIES B
Nov 2014
$4.7m
SERIES A
Total funding: $23.1m
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Zach Goldstein
(Co-Founder & CEO)Attended Dartmouth before joining Bain & Co as a Consultant. Founded Thanx on graduating from Stanford with an MBA.
Aaron Newton
(Co-Founder & Chief Data Officer)Aaron is a veteran of tech companies like CNET and Epitomic.com. Most recently, they were working at Cloudera as employee #6.
Darren Cheng
(Co-Founder & CTO)Founded Thanx on graduating from Dartmouth with a BA in Computer Science.
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