Client Sales Strategy and Analytics Manager, Dialpad
More information about location
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Minimum 3-5 years’ experience in a sales operations, strategy, or analytics role
- Salesforce expertise, including managing workflows, reports, and dashboards
- Proficiency with BI tools such as Tableau, Domo, or Microsoft Power BI
- Demonstrated ability to work with large, complex datasets and drive actionable insights
- Exceptional written and verbal communication skills, with the ability to craft compelling narratives for presentations
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- A collaborative mindset with the ability to work effectively across departments
- Experience supporting QBRs and strategic sales planning initiatives
- Positive, adaptable team player who thrives in a fast-paced environment
- Familiarity with SaaS business models is a plus
- Able to work 8am - 5pm Central or Eastern Time
- A self-starter excited about finding innovative ways to improve processes and leverage data
- Goal-oriented, with a drive to meet and exceed KPIs
- Quick to establish rapport and situational awareness within cross-functional teams
- Passionate about enabling client sales teams to succeed through data-driven strategies and operational excellence
What the job involves
- Our operations teams play a vital role in the success and scalability of Dialpad’s Sales Organization by providing critical support and visibility
- The Sales Operations team ensures industry-leading efficiency through strategic problem-solving, expertise in reporting tools, and strong cross-functional collaboration
- This role focuses on empowering internal teams to drive success and streamline processes for our sales organization
- As a Client Sales Strategy and Analytics Manager, you will focus on enabling client sales success through actionable insights, optimized processes, and strategic support
- This role is integral in empowering our client sales leadership with data-driven strategies, Tableau-based visualizations, and streamlined processes built in collaboration with the data and Salesforce teams
- Your contributions will enhance the team’s ability to execute on determining whitespace, managing territories and quotas, and implement impactful client sales strategies
- Collaborate with internal support departments to develop effective client sales strategies
- Create and maintain dashboards and reports in Tableau to provide actionable insights to client sales leadership
- Partner with cross-functional teams to develop new reporting capabilities and automate workflows
- Prepare Quarterly Business Review (QBR) presentations with a focus on strategic insights and data-driven storytelling
- Support the annual sales planning process, including territory and quota-setting management
- Manage and optimize Salesforce processes to ensure data accuracy and operational efficiency
- Provide ad-hoc reporting and insights based on sales leadership requests
- Facilitate bi-weekly sales calls by preparing data and ensuring relevant insights are shared
- Implement and integrate new technologies to enhance sales team productivity
- Respond to internal inquiries via email, phone, and chat to ensure smooth operations
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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