Senior Director of Commerce Partner Success, Hopper
+ Pre-IPO equity packages
More information about location
Travel booking app
Be an early applicant
Travel booking app
1001+ employees
Be an early applicant
+ Pre-IPO equity packages
More information about location
1001+ employees
Company mission
To make booking travel faster, easier, and more transparent.
Role
Who you are
- Strong interpersonal and communication skills to engage with stakeholders at all levels
- Proven ability to manage and grow strategic partnerships
- Excellent analytical skills with experience in data-driven decision-making
- Creativity and strategic thinking to identify new opportunities in the commerce and travel spaces
- Experience building and managing high-performing teams, with a focus on coaching, development, and execution
- Experience working in the travel industry, especially with airlines or travel platforms, is a strong plus
What the job involves
- As HTS continues to expand its reach as a leading travel technology company, we are looking for a Senior Director of Partner Success to lead the commerce partner strategy, onboarding, and growth for our travel commerce platform
- This leader will be responsible for ensuring the long-term success of our B2B partners across travel verticals, including flights, hotels, and cars, enabling them to drive meaningful revenue and enhance traveler experiences
- You will sit at the intersection of partner growth, product enablement, and operations, building the team, infrastructure, and processes that ensure our partners are set up for scale from day one
- This is a highly cross-functional leadership role that will shape how HTS scales its B2B travel commerce business globally, working closely with Product, Engineering, Commercial, Operations, and Support teams
- Partner Success Strategy: Day to day you'll define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth, focused on maximizing partner satisfaction, driving adoption of additional travel products, and increasing overall revenue performance
- Team Leadership - Build and lead a high-performing team of Partner Success Managers and integration specialists responsible for partner onboarding, product enablement, and day-to-day partner growth
- Partner Enablement - Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners and ensure ongoing alignment with partner goals, success metrics, and commercial outcomes
- Strategic Account Management - Serve as a senior point of escalation and strategic thought partner to top-tier partners, helping them fully leverage our travel commerce platform to drive retention and revenue
- Cross-Functional Collaboration- Work closely with Product and Engineering teams to prioritize and deliver partner needs. Collaborate with Sales, Legal, and Finance to structure and support complex partner relationships
- Data-Driven Insights - Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings
- Please note this is a fulltime/ contractor role
Our take
Hopper is a mobile application that uses big data to predict and analyse airfare and accommodation prices, delivering savings to users. The company was created to make booking travel faster, easier, and more transparent by leveraging the power that comes from combining large amounts of data with machine learning.
As well as its booking platform, the company also has a B2B offering called HTS (Hopper Technology Solutions), which enables travel providers to integrate Hopper's travel, fintech and eCommerce products. Major partners of this initiative include Marriott, Kayak and Capital One.
Lately, the company has focussed on innovation and international expansion, with the intent to grow its operating margins. It has not been unaffected by the economic landscape, and made a round of lay-offs in 2023, although this appears to be part of a wider move towards profitability rather than a sign of trouble.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2022
$96m
LATE VC
Aug 2021
$175m
SERIES G
Total funding: $731m
Company benefits
- Work from home opportunities
- Well-funded and proven startup with large ambitions and stock options
- Unlimited PTO
- WeWork All Access Pass OR Work-from-home stipend
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams
- Access to a Retirement Savings Plan
- Immigration assistance
- Internal career mobility program
- Light internal meeting culture
- 100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plans
Company HQ
La Petite-Patrie, Montreal, QC
Leadership
Frederic Lalonde
(CEO)Previously worked for 4 years at Expedia, first as VP of Hotel Supplier Strategy then as VP of Hotels and Packages Product Planning.
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