Senior Director of Client Success, DeepIntent
$160-185k
+ Annual performance based bonus or commission
Healthcare advertising platform
Posted today
Healthcare advertising platform
201-500 employees
Posted today
$160-185k
+ Annual performance based bonus or commission
201-500 employees
Company mission
To measurably improve the lives of patients through innovation at the heart of advertising technology and healthcare.
Role
Who you are
- The Senior Director of Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company
- 8+ years of working experience in a Client Success role within the programmatic industry
- Extensive people management experience within account management/client success
- You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus
- Ability to build strong relationships with internal and external stakeholders, executive team and industry groups
- You are detail oriented and organized with flexibility to work on diverse projects and accounts
- Strong verbal and written communication skills
- Proficient with Word, Excel and PowerPoint
- Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
- Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews
What the job involves
- DeepIntent is seeking an experienced Senior Director of Client Success to join our Client Success team
- The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys
- The Senior Director of Client Success will oversee a people pod while supporting a book of business and building relationships to understand clients business goals and help them achieve success using DeepIntent’s solutions
- Manage operations associated with key strategic accounts; serve as the point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
- Manage, mentor and coach a pod of Associate Client Success Managers and Client Success Managers
- Develop, grow and maintain solid customer relationships with clients through exceptional client service
- Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
- Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
- Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
- Ability to take on complex problems and create routes to scale solutions quickly, decisively and resourcefully
- Take a proactive approach working with agencies, holding companies, and brands in planning and scaling the business to achieve high growth plans
- Help develop best practices within the Operations organization through internal collaboration
- Stay current with best practices, strategies, and industry standards related to digital marketing
- Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data
Our take
Pharma companies have been slower to adopt programmatic advertising due to unique targeting and regulatory challenges. this has hindered their ability to effectively communicate their wellness services and engage the right audiences. DeepIntent was founded to address this gap with technology that enables better communication and more targeted advertising.
The platform is developing a marketplace that integrates offline health data with online identity, creating a privacy-safe environment for media buyers and sellers. This allows pharma companies to connect with target audiences while meeting regulatory standards and making their advertising more efficient.
DeepIntent has a number of awards to its name, including recognition for its HealthFirst Vaccine Audiences solution, which was named one of 2024's most innovative products by PM360. With this and continuing growth, the company is well-positioned to lead in health advertising for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- 401(K) Matching: Our 401(k) program includes a 4% company match
- Referral Bonuses: Since great people know great people, we offer referral bonuses up to $5,000
- Generous Benefits: Our top-notch healthcare benefits include free dental and vision
- Pet Insurance: With Fetch, our top-notch health insurance also extends to your pets
- Parental Leave: We offer up to 16 weeks of paid leave to new parents
- Wellness Benefits: We care about your whole health and offer free fitness, family planning, and meditation resources
- Flexible PTO: We offer a flexible PTO program
- Tech Stipend: DeepIntent provides a monthly stipend for Wi-Fi and cellular service
- WFH Allowance: We want to help you set up your home workstation for success
- Team Events: We have a fun team and offer plenty of opportunities to connect
Company HQ
Theater District, New York, NY
Leadership
Chris Paquette
(Founder & CEO)Previously worked as a Data Scientist at the Memorial Sloan Kettering Cancer Center.
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