Senior Technical Account Manager, Nova Credit

• 7+ years experience in customer-facing technical roles (Technical Account Management, Solutions Architecture, Solutions Engineering, or Technical Customer Success), ideally in fintech, proptech, or B2B SaaS
• Strong project management skills with proven experience leading complex, multi-workstream implementations from scoping through launch
• Strong understanding of APIs, system integrations, and web architectures; hands-on experience with SQL, and monitoring/logging dashboards (Datadog/Grafana)
• Proven experience managing ongoing technical relationships with enterprise customers and supporting expansion opportunities within existing accounts
• Demonstrated ability to tie technical solutions to business objectives and customer outcomes
• Experience influencing technical decision-makers and building trusted relationships at all levels, including C-suite
• Above all, intellectual curiosity, ownership mentality, and a proactive approach to identifying and solving problems before they escalate

Desirable

• The Sr Technical Account Manager (TAM) will work within our Go-To-Market team to own the long-term technical success of Nova Credit's Property Management partners
• As the dedicated technical point of contact for all accounts in the Property Management business unit, including strategic accounts, you'll ensure our partners maximize the value of Nova Credit's platform while driving adoption, integration health, and expansion across their full product footprint
• In this role, you'll partner closely with Account Managers to drive customer success and revenue growth
• You'll lead complex product launches from technical scoping through go-live, manage multiple concurrent implementations, provide proactive support on complex technical issues, and support cross-sell opportunities within your accounts to expand Nova Credit's footprint
• While the sales team Account Manager owns the commercial relationship, you'll own the technical relationship—serving as a trusted advisor to engineering leads, technical architects, and product teams at our partner organizations
• Your technical expertise in APIs, system integrations, and enterprise software will be essential for optimizing customer implementations and championing their needs internally
• Reporting to the Director of Solutions
• WITHIN THE FIRST MONTH, YOU'LL:
• Establish a deep understanding of Nova Credit's platform and implementation options
• Develop an understanding of the Property Management go-to-market motion, including the launch process, support model, value proposition, and staffing structure
• Build relationships with key technical stakeholders at assigned accounts
• Begin owning customer engagements for assigned accounts
• WITHIN THE FIRST QUARTER, YOU'LL:
• Own the technical strategy for your assigned Property Management accounts
• Lead architecture reviews, solution design sessions, and integration planning with customer technical teams
• Drive complex product launches in partnership with Account Managers, managing timelines, dependencies, and stakeholder communication
• Establish recurring technical touchpoints with technical stakeholders across customer organizations
• WITHIN THE FIRST YEAR, YOU'LL:
• Serve as the recognized technical authority for Property Management accounts internally and externally
• Support cross-sell opportunities by understanding customer needs and mapping them to Nova Credit's broader product portfolio
• Proactively identify and resolve technical bottlenecks before they become critical issues
• Contribute to defining the TAM function at Nova Credit, including playbooks, health metrics, and engagement models
• Partner with Product and Engineering to translate customer feedback into roadmap priorities