Customer Success Associate, Morning Consult
$64.3-100k
Decision intelligence
Job no longer available
Decision intelligence
201-500 employees
Job no longer available
$64.3-100k
201-500 employees
Company mission
To improve how global business, financial, and government leaders make decisions.
Role
Who you are
- Bachelor’s degree or the equivalent combination of education and experience
- 1-4 years of professional experience (1-2 years of relevant experience or 2-4 years of transferrable experience)
- You are a clear and engaging verbal communicator who can be persuasive and influence decision-makers
- Able to maintain poise and composure in the face of unexpected situations
- Written communication is clear, concise and effective at eliciting responses
- Highly strategic and always thinking about how activities happening today will impact future goals and results
- Goal-oriented and motivated by working towards and achieving a team and an individual goal
- You are coachable and crave feedback, knowing that it helps you learn and grow more quickly; you have an ethos of continuous self-improvement
What the job involves
- You will act as a bridge between Morning Consult clients and Morning Consult internal teams, advocating for client feedback and helping your clients maximize the impact Morning Consult products have on their business outcomes
- You will manage a portfolio of between 30-40 accounts (note that this number may increase as our team operations continue to scale)
- The Customer Success team is the newest addition to the Commercial Division at Morning Consult
- Guiding new customers through onboarding; training new users on how to navigate the Morning Consult platform
- Building and maintaining strong relationships with your clients, understanding their unique needs and business objectives
- Developing a deep understanding of our products and services to provide expert advice and assistance to clients
- Monitoring accounts and proactively addressing any issues in a timely manner, escalating issues when necessary, while also surfacing opportunities for improvement
- Educating clients on best practices and new features and updates
- Representing the voice of the customer within the organization by collecting and relaying feedback, needs and concerns to our product team
- Identifying opportunities for upselling products or services that align with the client’s needs
- Owning the customer journey by constantly strategizing around securing a client’s contract renewal
- Encouraging engaged clients to become advocates, participate in case studies and testimonials and give referrals
Our take
What began as a single poll looking at the American youth has become one of the fastest growing technology companies in North America, as previously classified by Deloitte. Morning Consult is a global decision intelligence company that specialises in online survey research technology.
It has become a first port of call for many industry leaders who want access to its technology that offers insights, news, and analysis at speed and scale. This position is down to the company’s access to over 100 million people globally, generating tens of thousands of daily interviews. Morning Consult's impressive client base represents more than half of the Fortune 500, including many companies that feature in the Top 10 in their respective fields.
Unlocking unicorn status in 2021, this new status and capital will see its development of additional AI applications whilst continuing to grow its global data collection infrastructure. Despite a round of layoffs in 2024 undertaken to aid profitability and product development, the company will maintain its top-tier seat within the rapidly-growing decision intelligence market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$60m
SERIES B
May 2020
$31m
SERIES A
Total funding: $91.1m
Company benefits
- 401(k): 5% Employer Match; Immediate Vesting.
- Health, Dental & Vision: PPO & HSA Options; Cost-free Dental.
- Flexible Vacation: Take What You Need; 16 Company Holidays.
- Caregiver Leave: 12 Weeks Fully Paid; UrbanSitter Partnership.
- Lifestyle Spending Account: $50 per month.
- Phone Reimbursement: $80 per month.
Company HQ
Penn Quarter, Washington, DC
Leadership
Alexander Dulin
(Co-Founder & CTO)Received a Bachelor of Arts in Political Science from University of Rochester before founding Morning Consult.
Kyle Dropp
(Co-Founder & President)Previously served as an Assistant Polling Analyst for The Washington Post. Has experience as a Researcher for Princeton University, Harvard Election Data Archive and Stanford Spatial Social Science Lab, before spending nearly 5 years as Assistant Professor of Government for Dartmouth College.
Max Courtney
(Co-Founder & Chief Commercial Officer)Prior to serving as CCO, acted as Director of Business Development and later as Chief Revenue Officer for Morning Consult.
Michael Ramlet
(Co-Founder & CEO)Previously served as the Principal of Purple Strategies. Continues to be a Member of The Economic Club of Washington, Page Society , and The Economic Club of Chicago, whilst sits on the Board of Advisors for the University of Minnesota.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Morning Consult