Account Manager, US Mobile
$80-90k
OTE
5G connectivity provider
Open for applications
5G connectivity provider
201-500 employees
Open for applications
$80-90k
OTE
201-500 employees
Company mission
To revolutionise wireless by building the next-generation connectivity platform.
Role
Who you are
- 2–4 years of experience in account management, customer success, client services, or a similar customer-facing B2B role
- Excellent written and verbal communication skills — comfortable on the phone and in email with business clients
- A service-first mindset with strong problem-solving instincts and follow-through
- Highly organized and able to manage multiple accounts and priorities simultaneously
- Comfortable working with CRM and support ticketing tools
- Experience in telecom, wireless, or a related industry is a plus, but not required
- Calm, patient, and solutions-oriented under pressure
What the job involves
- We're looking for a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers.
- This role is part relationship manager, part concierge — you'll field incoming calls and emails, resolve issues quickly, and make every business customer feel like they have a dedicated, white-glove point of contact.
- The ideal candidate is a proactive communicator who thrives on making customers feel taken care of and can juggle a high volume of touchpoints without losing a personal touch
- Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale
- Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service
- Troubleshoot and resolve account issues (billing, service, device, or plan-related), escalating to internal teams when needed and following through to resolution
- Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell
- Maintain accurate account records and interaction history in the CRM
- Coordinate cross-functionally with Sales, Support, and Billing to ensure a seamless customer experience
- Manage renewals and help minimize churn through consistent, high-touch relationship management
- Identify recurring pain points and provide feedback to leadership on ways to improve the customer experience
Our take
4G networks transformed our internet experience with faster speeds and better connectivity, and 5G is now taking this further with even quicker speeds. Although 5G is becoming more common, it remains relatively new and not universally available. Networks offering 5G can be costly and might not always match the features of 4G networks.
US Mobile provides 5G mobile data connectivity in the US, claiming to reach speeds of up to 3GB p/s through eSIMs that can be activated remotely. The company offers a range of plans from cheap "talk and text" to unlimited data packages, the latter of which comes with a variety of perks such as free streaming service subscriptions and free international calls.
Whilst the company will face competition from the growing number of 5G network providers, US Mobile stands out by focusing on providing access to all, from unlimited family 3GB p/s packages to individual basic text and call SIMs. The company also guarantees full US coverage, in addition to providing various group pool packages for families and businesses - features which should see it remain a strong option in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$31m
SERIES A
Jul 2021
$11.5m
SERIES A
Total funding: $46.5m
Company benefits
- Flexible working hours
- Gym reimbursement
- Free cellular service on the best network in the US
- Free lunch in NYC office & fully stocked kitchen
- Metrocard reimbursement
Company HQ
Midtown East, New York, NY
Leadership
Ahmed Khattak
(Founder & CEO)Founder of GSM Nation LLC from 2010 to 2015.
Salary benchmarks
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