Senior Manager of Field Engineering, Grafana Labs
EMEA
€151-181k
OTE
+ Equity
Organization monitoring, visualization and observability platform
Open for applications
Organization monitoring, visualization and observability platform
1001+ employees
Open for applications
€151-181k
OTE
+ Equity
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 10+ years in the high tech industry having held roles such as Developer, Sales Engineer/Architect, SRE, Manager, etc
- 5+ years of People Management experience in a sales organization
- Direct experience mentoring, developing people and managing performance over time
- Direct experience selling monitoring/data/visualization products
- Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus
- Direct experience implementing and/or executing a formal sales methodology, Command of the Message, qualification frameworks like MEDDPICC
- Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc) a plus
- Experience with complex, enterprise sales
What the job involves
- As a Senior Manager of Field Engineering at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Field Engineers
- The Field Engineering team are solution SMEs for Grafana responsible for accelerating, scaling and improving the path to the technical win
- You will oversee the global GTM execution with your sales leader counterparts, with a focus on helping us acquire new customers and building tools that accelerate our path to the technical win
- You will coach and grow a diverse team of Field Engineers
- You will work with the Solutions Engineering team to get requirements to maintain our comprehensive Demo environment
- You’ll work with marketing to drive top of funnel programs leveraging the workshops the FE team creates and maintains
- You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on feedback from the field, as well as leveraging your own experience in the Observability and customer ecosystem
- Your impact will be felt globally when the job is done well
- Attract, recruit, ramp, and mentor a team of great Field Engineers from diverse backgrounds and experiences
- Get the best out of your team with an individual coaching mindset
- Balance the workload of your team across account engagement, project development and maintenance, engineering engagement, competitive intelligence, conferences and enablement
- Direct the bulk of your day-to-day work based on guidance and goals from your leadership, owning the planning, actions and outcomes of the team
- Culture carrier who values the team over the individual and values; getting to the right answer is more important than being right
- Defaults to teamwork and collaboration; strong cross-functional relationship builder
- Flexible, but not afraid of a healthy debate -- brings a strong point of view, but open to considering alternatives
- Partner with Sales leadership on top of funnel programs, marketing initiatives and community/company events to drive awareness of Grafana’s brand and the problems we help solve
- Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful
- Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
- Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with discovery, demonstrations, key stakeholder interviews, workshops and technical validation, including POVs and Mutual Account Plans
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, FGrafana boasts over 21M active instances and approximately 10M users globally, with a customer base exceeding 2,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Fond Perks: Grafanistas across the world receive access to Fond, a platform that provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering axperience at PalVision and iiNet.
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